Operations Support Manager
hace 4 días
Boston
GBR Recruitment Ltd, are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for a Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation. As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers, overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction. This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence. Key Responsibilities: • Plan, schedule & assign daily surveying / engineering jobs, • Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders., • Issue quotations for large scale drainage & civil project works., • Book in customer site visits & drainage inspections., • Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues), • Ensure all work is completed OTIF, to the required standards & within the set budget level., • Deal with any customer queries regarding drainage & civil works., • Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams., • Share work orders information with other members of the SMT., • Update the works order board, ensuring it is accurate., • Prioritising workloads to meet set deadlines., • Updating systems., • Updating & amending spreadsheets., • Producing MI & KPI's., • Analysing the current ways of working to drive continuous improvement., • Strong scheduling & planning skills., • Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given)., • Accurate report writing skills, with an eye for detail., • Able to prioritise work orders & to ensure works are completed OTIF., • Strong customer service skills, dealing directly with clients senior management teams., • Strong Excel & Computer systems skills., • Team management skills (remote teams ideally). Our client are passionate about their employees well-being & they believe in having fun whilst you work & having a real work / life balance, hence the role being a 35 hour week. Interviews to take place immediately, with an immediate start for the right person too!
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