After Sales Service Specialist
12 days ago
Marlow
Do you thrive in a fast-paced product environment where no two days are the same? Do you enjoy solving problems, supporting customers, and being the go-to person when things need fixing? This could be your next opportunity. We’re partnering with an innovative international product-led business looking for an experienced After Sales Support Executive to join their UK Operations team. This is far more than a standard customer service role. You’ll play a key part in the customer journey — managing product support, coordinating warranty repairs, building relationships with service partners, and helping deliver an outstanding customer experience across multiple brands. • Supporting customers with after-sales queries and product resolutions, • Managing warranty repairs, collections, and service requests, • Building strong relationships with dealers, service centres, and stakeholders, • Investigating product returns and supporting operational improvementsWorking collaboratively across operations and support teams, • Supporting projects and continuous improvement initiatives, • Occasional travel to customer sites across the UK, • Experience within a manufacturing, product-based, or technical environment, • Strong customer support or sales support experience, • Excellent communication and relationship-building skills, • CRM experience and strong Microsoft Office skills, • A proactive, solutions-focused mindset, • Ability to manage multiple priorities effectively, • Opportunity to join a respected and growing organisation, • Supportive and collaborative team culture, • Exposure to innovative products and operational projects, • A varied role with autonomy and development opportunities If you enjoy problem-solving, building relationships, and delivering exceptional service within a product-focused business, we’d love to hear from you. #J-18808-Ljbffr
ANA J.Active 13 days ago