Future Option in Longdown Lane North - Hiring Now

Account Manager

21 days ago

Epsom

\n Account Manager Epsom, Surrey | Office-based with hybrid after probation | Full-time Up to £40,000 basic salary + commission \n You must have the right to work without needing sponsorship. \n THE OPPORTUNITY \n We're recruiting on behalf of a well-established and fast-growing software company, recognised as one of the fastest-growing tech suppliers to the UK public sector. Due to continued growth, they're looking for a proactive and client-focused Account Manager to join their team. \n In this role, you'll manage a portfolio of customers — primarily across central government, local councils and NHS trusts — helping them get the most value from a trusted communications and engagement platform. If you have a genuine interest in the public sector and a talent for building lasting client relationships, this is a fantastic opportunity to grow your career in a mature, innovative tech business. \n KEY RESPONSIBILITIES \n Client Relationship Management \n\n • Serve as the main point of contact for a portfolio of customers, managing requests for services and support\n, • Build strong, trusted relationships with clients across all stages of the contract lifecycle\n, • Understand client goals, challenges and priorities to ensure alignment with the platform's capabilities\n, • Identify the communication and engagement needs of different customer stakeholders\n\n Solution Development & Delivery \n\n • Gather and interpret customer requirements to propose tailored solutions\n, • Provide clear advice and guidance on the effective use of the products and services\n, • Deliver training and onboarding sessions to support successful platform adoption\n, • Proactively identify opportunities to promote relevant features that drive client value\n\n Service Performance & Issue Management \n\n • Monitor and report on contractual deliverables to ensure all obligations are met\n, • Collaborate with internal teams to resolve service issues promptly and effectively\n, • Assist in identifying workarounds or permanent fixes for client-reported issues\n\n Commercial Support \n\n • Support the preparation of responses to pre-qualification questionnaires and tender invitations\n, • Contribute to upselling and renewal opportunities through strong client knowledge and engagement\n\n WHAT WE'RE LOOKING FOR \n\n • Proven experience in account management, customer success or a similar client-facing role\n, • Experience working with or selling to public sector clients is a strong advantage\n, • Excellent relationship-building and communication skills\n, • Commercially aware with the ability to identify growth and renewal opportunities\n, • Organised, proactive and able to manage multiple accounts simultaneously\n, • A professional, credible manner with high standards of integrity\n\n PACKAGE & BENEFITS \n\n • Up to £40,000 basic salary plus commission\n, • Private health insurance (after year one)\n, • Company pension scheme\n, • Career progression — work alongside the Account Director with a clear path to senior or strategic roles\n, • Opportunity to influence product development, customer strategy and innovation projects\n, • Friendly, supportive team culture with genuine room to grow\n\n WORKING HOURS & LOCATION \n This is a full-time, office-based role. Working hours are Monday to Friday, 9am–6pm. The office is based in Epsom, Surrey \n Flexible hybrid working is available after the successful completion of a 6-month probation period. \n HOW TO APPLY \n If you're an experienced Account Manager with a passion for client relationships and an interest in the public sector, we'd love to hear from you. Please apply with your CV and we'll be in touch. \n