Office Administrator - Accommodation
hace 6 días
Gloucester
• Administrator - Accommodation, • Gloucester - Onsite 3 days a week, • 6 month contract, • Inside of IR35, • £150 per day We are seeking a highly organised and customer-focused Accommodation Administrator to support the delivery of an excellent residential experience for all learners, delegates, and guests. Working as part of a collaborative team, you will play a key role in coordinating accommodation services end-to-end - from pre-arrival bookings to on-site support and post-stay administration. You will ensure that all customers receive a seamless, welcoming, and professional service throughout their stay. Key Responsibilities Accommodation & Booking Management • Manage accommodation bookings, allocations, and room scheduling, • Ensure accurate records are maintained within booking systems, • Coordinate room availability in line with course schedules and operational needs, • Liaise with internal teams to ensure efficient room utilisation Customer Experience • Act as a first point of contact for accommodation-related enquiries, • Provide clear pre-arrival information including check-in details and site guidance, • Welcome and support guests on arrival and throughout their stay, • Respond promptly to queries and resolve issues in a professional manner Operations & Coordination • Liaise with housekeeping, catering, and facilities teams to ensure high standards are maintained, • Monitor room readiness, cleanliness, and maintenance issues, • Support the resolution of any accommodation-related concerns or complaints Administration & Compliance • Maintain accurate records in line with GDPR and organisational policies, • Produce reports on occupancy, usage, and customer feedback, • Support invoicing or financial processes related to accommodation services, • Ensure all safeguarding and welfare considerations are upheld.About You You will be a highly organised individual with a strong customer focus and the ability to manage multiple priorities effectively. Essential Skills & Experience • Experience in an administrative or accommodation/hospitality role, • Excellent organisational skills with strong attention to detail, • Strong communication skills (written and verbal), • Ability to build effective working relationships, • Confident in using MS Office and booking/management systems, • Ability to work under pressure and adapt to changing priorities Desirable • Experience working in an educational, training, or residential environment, • Knowledge of booking or accommodation management systems, • Understanding of safeguarding and welfare responsibilities Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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