Thrive + Wild

General Manager Thrive + Wild is Winchester's home for soft play, café culture, and wellness all under one roof. Alongside our soft play frames and sensory areas, guests find our wonderful café ,treatment rooms, wellness studios, and The Den, our dog-friendly lounge. We're looking for a hands-on General Manager to lead the site as we grow. The Opportunity As General Manager, you'll take ownership of the day-to-day running of the whole site; café, soft play, reception, treatment rooms, studios, and The Den. You'll hold real accountability for site performance, with genuine interest to invest in the product, the team, and the customer experience. This is a hands-on leadership role: we need someone who leads from the front, is visible on the floor, and sets the standard the rest of the team follows. You'll report directly to our CEO and run the site with real independence, backed by a framework that lets you make decisions and back them with evidence. What You'll Do ● Own the day-to-day running of the site, acting as the senior person on site during opening hours ● Lead and develop the Assistant Manager and Supervisor team, with overall responsibility for the whole team ● Own site performance against an agreed P&L and manage a discretionary operational budget ● Set the standard for customer service, food safety, and cleanliness across the venue ● Lead the soft play special events calendar — themed sessions, seasonal promotions, and activity that drives footfall ● Build the case for further investment where it would improve performance, working closely with our CEO What We're Looking For ● Proven experience managing a customer-facing hospitality, leisure, or family-entertainment site ● Experience leading a team through supervisors or assistant managers ● Confidence with P&L management, budgets, and using data to make decisions ● Working knowledge of food safety, health & safety, and safeguarding in a family venue ● A visible, hands-on leadership style — as comfortable on the floor as in the office ● Strong customer service instincts, with a calm head for resolving issues