Stylish Hounds by Paige - Dog Groomers Loughton

Stylish Hounds are seeking a Fully Qualified Dog Groomer. The ideal candidate will have a passion for animals and possess excellent customer service skills. As a Dog Groomer, you will be responsible for grooming and styling dogs to enhance their appearance and overall well-being. ​ Duties: - Perform grooming services such as bathing, brushing, clipping, and styling pets (minimum of 5-6 dogs aday with a bather helping) - Trim pets' nails, clean ears, and ensure overall hygiene - Handle pets with care and ensure their safety and comfort during grooming sessions - Consult with pet owners to understand their preferences and provide recommendations on grooming styles - Maintain cleanliness and organization in the grooming area - Monitor pets for any health issues or abnormalities and report findings to pet owners Skills: - Experience in animal care and handling various breeds of dogs including large dogs - Strong customer service skills to interact effectively with pet owners

Team Leadership: Leading and managing a team of customer service representatives by providing guidance, support, and feedback. This includes setting performance goals, conducting performance reviews, and fostering a positive work environment. Training and Development: Ensuring the team is well-trained in customer service best practices, product knowledge, and company policies. This involves organizing training sessions, coaching team members, and identifying areas for skill improvement. Customer Interaction Management: Handling escalated customer inquiries and complaints, ensuring they are resolved promptly and satisfactorily. This includes communicating with customers through various channels such as phone, email, and live chat. Performance Monitoring: Monitoring and analyzing the performance of the customer service team using key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores. Process Improvement: Identifying areas where customer service processes can be improved to enhance efficiency and customer satisfaction. This can involve implementing new tools, updating procedures, and streamlining workflows. Reporting: Preparing and presenting regular reports on team performance, customer feedback, and service metrics to senior management. This also includes making recommendations for improvements based on data analysis. Collaborative Work: Collaborating with other departments such as sales, marketing, and product development to ensure a unified approach to customer satisfaction and to convey customer feedback for product and service improvements. Resource Management: Managing customer service resources, including staffing levels, scheduling, and allocating tasks to ensure optimal team performance.