MAS BAZAR LUTON

Supervise daily activities to ensure efficient stocking, and customer assistance. Maintain visual presentation and cleanliness standards. Monitor product availability and initiate timely stock replenishment. Train and support staff in product knowledge, customer service, and in-store procedures. Handle escalated customer queries and complaints professionally, ensuring positive outcomes. Ensure compliance with health & safety and hygiene policies, Perform regular floor walks to monitor team performance and identify operational issues. Assist with scheduling shifts, break times, and assigning tasks during peak hours. Report staff issues, and operational concerns to the Floor or Store Manager.

Oversee daily floor operations to ensure seamless service and exceptional guest experiences. Manage reservations and coordinate seating plans to maximize table turnover and operational flow. Supervise and guide the front-of-house team by delegating duties and fostering collaboration for efficient service delivery. Conduct pre-shift briefings to communicate responsibilities, service updates, and daily goals to the team. Carry out routine food quality assessments to guarantee that every dish aligns with the restaurant’s quality standards. Monitor beverage inventory and liaise with the Manager and suppliers to ensure timely restocking and product availability. Uphold cleanliness, hygiene, and overall order across the dining area in line with brand standards.

The candidate in this position will be a fully trained dynamic person, possessing experience in customer-facing top-quality retail food trading. The role will be hands-on working with a small team responsible for the business’ performance, quality standards, and health and safety, as well as staff and customer satisfaction overseeing the efficient and profitable operation of all business activities. In addition to reporting all financial and operations information to company management, this candidate is also responsible for hiring, training, and dismissing any employees at the branch. All aspects of running shop from goods inwards, stock control, waste minimisation, preparation, display and sale of goods, maintain high standards in health, food safety, and hygiene procedures. Maintain financial responsibility for all expenses, wages, and asset management Identify operational deficiencies and implement plans for improvement Create and prepare rotas in line with labour percentages and motivate the team to promote and upsell offers while maintaining positive relationships and addressing individual needs.