Kelly Group

We are recruiting for One Validation Controller to join our back-office team. As the Validation Controller you will be responsible for providing 2nd line support and help to optimise the working day of the Field Engineers to achieve the daily delivery of customer service in line with the agreed SLA’s and by maximising the efficiency of the service delivery, ensure they are achieved in an efficient and customer focused manner. In your role you will be responsible for: · 2nd line support, supporting all field engineers, offering technical assistance and advice helping the engineer meet the clients SLA’s. · Offer Jeopardy and controls assistance on any testing or technical issues. · Help assist engineers run down their work in a timely manner throughout the working day. · Proactively support and assist new to field engineers. · Answer and action any queries and or requests received from the client. · Validate job closures including ensuring the correct pictures and relevant information are uploaded. · Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for and closed correctly with sufficient notes to assist the client resolve any outstanding issues. · Challenge and validate any failed jobs and promote health and safety standards ensuring compliance with statutory and company requirements. · Avoid potential work failures by liaison with client Customers. · Ensure all jobs are accounted for and closed by the end of the day. · Communicate with field team managers and area managers of any issues throughout the working day. You will have the following qualifications and be able to prove experience and competence: · Strong communication skills, both written & oral. · Ability to plan own time effectively with self-motivation and to work on own initiative, prioritising workloads. · Able to demonstrate process driven outcomes. · Able to demonstrate a strong customer service focus, setting the expectations for the team. · Numerate and literate, ability to interpret data and report outputs and actions accurately. · Strong interpersonal skills, ability to build effective working relationships. · Ability to work as a team member, promote team spirit and share ideas. · Good organisation and time management skills. · The ability to work without supervision. · The ability to remain calm under pressure and maintain high standards at all times. · Understanding of Microsoft office i.e. Excel, Word etc. · The ability to multitask, to a high standard with exceptional attention to detail · Flexible with working hours · Experience working in a similar role would be advantageous · Must have some understanding of technical terminology and good excel knowledge. · Excellent time management skills should have the ability to prioritise tasks and complete in a timely manner What’s on offer for successful candidates? · 24k Per Annum salary, Overtime available. · 20 days’ holiday plus statutory bank holidays · Company Pension scheme · Cycle to work scheme Shift pattern: Mon-Fri 8am – 5pm or Mon-Fri 9am – 6pm. Saturday working is available. Location: Brimsdown, Enfield If you believe that you are the right fit, have the skills and expertise to add to our existing team and are looking to join our company, please apply and send us a copy of your CV.

No5 Dining Lounge, a high-end restaurant located in the heart of North London, is seeking a skilled receptionist to join our team. The ideal candidate will have excellent communication and customer service skills, a friendly and welcoming demeanor, and a passion for the hospitality industry. Responsibilities: Greet guests as they arrive at the restaurant, pNo5 Dining Lounge, a high-end restaurant located in the heart of North London, is seeking a skilled receptionist to join our team. The ideal candidate will have excellent communication and customer service skills, a friendly and welcoming demeanor, and a passion for the hospitality industry. Responsibilities: Greet guests as they arrive at the restaurant, providing a warm and friendly welcome Manage reservations and seating arrangements, ensuring that guests are seated in a timely and efficient manner Answer phone calls and respond to inquiries regarding menu items, reservations, and other restaurant-related questions Provide guests with information about the restaurant and its offerings, including menus, specials, and promotions Handle guest complaints and resolve issues in a professional and courteous manner Maintain a clean and organized reception area, ensuring that menus and promotional materials are stocked and readily available Work closely with restaurant staff to ensure a seamless guest experience Perform administrative duties such as data entry, filing, and scheduling appointments as needed Requirements: High school diploma or equivalent Proven experience as a receptionist or in a similar customer service role Excellent communication and interpersonal skills Strong organizational and multitasking abilities Ability to work in a fast-paced environment and handle multiple tasks simultaneously A friendly and welcoming demeanor with a passion for providing exceptional customer service Knowledge of basic computer applications such as MS Office and reservation management software is preferred (Sevenrooms).