Room Operative

1 active job

• 

  Controller

  2 months ago

  Full-time

  Fareham

  Boarhunt Garage and Recovery is one of the most established and respected roadside rescue and recovery providers in the South of England. We are looking for Control Room Operatives to join our team on a permanent basis. In this role, you will work in a fast-paced, high-pressure control room environment, handling telephone and computer-based dispatch systems. You will be responsible for receiving customer calls and efficiently allocating resources to assist drivers experiencing breakdowns or road traffic incidents within our operating area. Key Responsibilities: • Answer incoming calls professionally and efficiently. • Communicate and dispatch jobs to the appropriate recovery teams. • Provide customers with timely updates on their service requests. • Maintain and update records within the computer system. • Deliver a high standard of customer service in a professional and friendly manner in a fast-paced environment. Skills & Experience Required: • Strong customer service and interpersonal skills. • Clear and effective communication abilities. • Ability to work under pressure in a busy control room. • Great customer support and telephone manner • Experience handling large volume of calls. • Proficiency in Windows-based applications (full training on our systems will be provided). • Good geographical knowledge of the region. Shift Available: • We are recruiting for both day and night shift controllers, including weekends. Benefits: • Company pension • Training - we will offer full training • Supportive team environment • Overtime opportunities Schedule: • Day shifts • Night shifts • Weekend availability required If you thrive in a dynamic environment and have the skills to excel in a control room role, we’d love to hear from you. Apply today to join our dedicated team!

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