Account Manager
hace 2 días
Kettering
Account Manager – Total Parking Solutions Ltd (TPS) Location: Kettering Contract: Full-time, Permanent Company: Total Parking Solutions Ltd, part of the Intelli-Park Group Salary: £31,000 - £35,000 + commission About Us Total Parking Solutions Ltd (TPS) is one of the UK’s leading providers of professional car park management services, supporting clients across retail, healthcare, commercial, residential and leisure sectors. As part of the Intelli-Park Group, we are committed to delivering exceptional service while driving forward the Good to Great journey across the organisation. Our work is guided by Intelli-Park’s VISTA values – Visionary, Intentional, Synergy, Tenacity and Accountability – which shape how we deliver for our clients, how we work together and how we continue to improve. We are now seeking a proactive and well-organised Account Manager to join our Customer Success function in Kettering. Job Summary As an Account Manager, you will play a vital role supporting the Head of Customer Success in ensuring a smooth, efficient and professional service to TPS clients. You will manage daily client queries, complete key administrative tasks, and help maintain strong long-term client relationships. This is an excellent opportunity for someone with strong communication and administrative skills who thrives in a structured environment and enjoys working collaboratively to deliver consistent, high-quality outcomes. Key Responsibilities Client & Internal Support • Manage day-to-day customer enquiries, ensuring responses are accurate and delivered within agreed SLAs., • Act as a first point of contact for routine client queries and administrative needs., • Being dedicated Account Manager for a set number of clients, assisting elsewhere when required., • Process and complete administrative tasks including TSQ survey requests, review and site meetings and other duties as assigned., • Maintain accurate client records and documentation across internal systems including on the CRM system., • Gather data and information relating to client accounts as directed., • Maintain awareness of all assigned duties and demonstrate strong knowledge of TPS and Intelli-Park products and services., • Provide updates on account status, upcoming tasks and queries to the Head of Customer Success., • Provide cover for Account Managers during planned leave to ensure continuity of service. Key Requirements • Experience in an Account Management, Customer Service or administrative support role., • Strong written and verbal communication skills with the ability to build positive relationships., • High level of accuracy and attention to detail., • Strong organisational skills with the ability to balance competing priorities., • Professional, reliable and committed to delivering a high-quality client experience., • Proficient in Microsoft Office, with the ability to learn new systems quickly., • Full driving licence. Reporting to: Head of Customer Success Location & Hours: This role is based at TPS’s Head Office in Kettering, with occasional client visits expected. We operate a hybrid, flexible working policy with opportunities to work from home. Standard hours are Monday – Friday, 9:00am – 5:15pm, though flexibility may be required to meet business and client needs. What We’re Looking For – VISTA Values in Action: Visionary – Think Forward • With support from the Head of Customer Strategy, design and execute client growth plans which evaluate the financial viability of your sites and drive improved revenue streams for Intelli-Park, whilst increasing client satisfaction., • Act as the voice of the client internally when discussing service or product improvements; think ahead to understand the impacts on client experience or client processes., • Drive efficiency within the management of your portfolio by identifying opportunities to automate internal tasks and to improve client-facing processes., • Contribute to the design of, and then execute, client contact plans that keep clients engaged and aware of the unique value we provide., • Transform transactional interactions into meaningful relationships and partnerships, with every client (where there is growth potential)., • Develop a positive personal brand across our business by fully embracing our VISTA values, every day, in every interaction., • Contribute positively within team meetings and wider business meetings, striving to deliver service excellence to our clients and internal stakeholders., • Provide challenge across our wider business to ensure delivery meets client requirements., • Consistently achieve monthly sales and service KPIs including revenue growth and CSAT., • Ensure delivery meets contractual SLAs and KPIs., • Negotiate with clients to achieve the best contractual outcomes for Intelli-Park; challenge existing client contracts and identify areas of opportunity and risk., • Be innovative and agile when results are below expectation; come up with new ways of working so that KPIs are achieved., • Be proactive in interrogating our reporting tools and systems so that you understand and exploit the resources available to improve site and portfolio performance., • Take responsibility for manging risks within your portfolio by identifying, flagging and resolving any issues, complaints or competitor threats., • Uphold Intelli-Park’s standards of excellence and compliance at all times. Why Join Us? • Competitive salary with career progression, • 20 days annual leave increasing with service, • Hybrid working available after probationary period, • Bike2Work Scheme, • Corporate Eyecare, • Regular incentives and social events, • Pension scheme Additional Information • This is an office-based role in Kettering but occasional travel to see clients may be required., • Applicants must provide proof of identity and eligibility to work in the UK at interview., • Personal data will be stored securely and only for as long as necessary, in accordance with our data retention policy., • We are an equal opportunities employer and welcome applicants from all backgrounds.
Kelly C.Activo hace 2 meses