Cafe Manager (Mon-Fri, 7:30am-3:30pm)
hace 5 días
£32000 anual
Jornada completa
London
ROLE: Café Manager REPORTS TO: Shyrell Hui (Head of Foodservice and Wholesale) HOURS: Full-time (40 hours) LOCATION: Rude Health Café, Fulham, London Rude Health, founded at Nick and Camilla Barnard’s kitchen table in Wandsworth in 2005, celebrates real flavour and bright living. We craft bold plant-based drinks and cereals from natural ingredients that are as delicious as they are nutritious. MISSION: Our Café Manager will treat the Rude Health Café as if it’s their own and run the café with passion and entrepreneurship…delivering an amazing experience for all Rude Health customers, staff, buyers and community. a) Make the Rude Health Café our brand home – the best manifestation of our brilliant brand - where our customers can experience Rude Health and our products showcased at their best. b) Create a welcoming, energising & inspiring cultural hub for our team meetings, team events and buyer meetings. c) Run brilliant day to day operations of the café and café team with a goal of improving our turnover and profit. KEY RESPONSIBILITIES: CAFÉ OPERATIONS · Own the day-to-day running of the Café and take a hands-on approach to every task, from coming up healthy, delicious Food-to-go recipe ideas, serving customers, making coffee and preparing food to clearing tables and supporting the team. · Deliver warm, helpful service to every customer, maintaining consistently high standards across coffee, food, cleanliness and the overall Café environment. · Work closely with the Café and office teams to put company plans and values into practice, sharing customer feedback, product insights and ideas regularly. · Keep Café records and procedures up to date, ensuring full compliance with food safety, cleaning, licensing, and health and safety requirements. · Arrange Café equipment and building maintenance and repairs, sourcing reliable contractors and ensuring work is completed promptly, safely and at a fair cost. BUILDING AN EXCELLENT TEAM · Lead the Café with a business-owner mindset, setting clear standards and creating a positive, proactive and safe workplace that reflects the company’s values. · Recruit, train, support and develop a high-performing team. Plan shifts efficiently without over-resourcing, ensuring excellent customer service and smooth day-to-day operations. MAKE THE RUDE HEALTH CAFÉ THE PLACE WHERE OUR BRAND COMES TO LIFE · Work closely with Marketing to make the Café the place where the Rude Health brand comes to life—bringing launches, campaigns and partnerships to life, trialling ideas, creating content and delivering memorable experiences for our community, customers and partners. · Build a Rude Health Café marketing calendar with Marketing, aligned to key brand moments and activations while creating opportunities to engage and inspire the local community. · Collaborate with Marketing to bring our food and drink ethos and product pillars to life through healthy, delicious and commercially viable menus that showcase our products, reflect our brand values and respond to relevant trends. · Ensure the Café environment and point-of-sale materials consistently bring the Rude Health brand to life. · Act as the eyes and ears of our consumers, regularly sharing customer feedback, product insights and emerging trends with the wider team. IMPROVE THE PROFIT AND LOSS POSITION · Own Café sales and the P&L, with the long-term goal of reaching break-even. Use SumUp and monthly sales reports to track performance, manage staffing and operating costs, improve margins and take corrective action when results are below target. · Use customer insight and new ideas to increase footfall, strengthen the brand and grow sales and profit. · Create menus, events and Café experiences that customers value, the team can deliver effectively and that generate a healthy profit. · Manage ordering, stock, waste and suppliers to maintain quality, availability and effective cost control. KEY SKILLS: · A passion for quality coffee, seasonal and sustainable food culture · At least 2 years’ experience in a similar role across hospitality including speciality coffee & Front of House. Experience working with Marketing Team would be a bonus. · Experience/imagination to organise a food offer that is low input/margin sound/nourishing · Think & Act Like a Founder / Entrepreneurship: ability to treat the Café like it’s their own; showing proactively and passion in making positive change to deliver breakthrough results · Integrity: honesty, transparent, grounded and respectful · A ‘glass half full’ / generous mindset: ability to inspire others with an upbeat and enthusiastic spirit…always willing to go the extra mile to delight our customers · People skills: ability to recruit, lead, coach and develop a team · Diligence: organized, tidy, punctual and attention to detail
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