Call Centre Agent - First Home Improvements - Southampton Branch

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• First Home Improvements - Southampton Branch

  

  Customer Service Assistant

  1 month ago

  £25000–£45000 yearly

  Full-time

  Southampton

  We are a growing exterior home improvements company that is committed to delivering outstanding service to our customers. We work with exciting clients and enjoy helping people and solving problems. What you’ll be doing: Greeting new customers in a friendly, professional manner Handling enquiries via phone, email, chat, or face‑to‑face Resolving customer issues quickly and efficiently Escalating complex problems when needed to management Keeping accurate records of customer interactions in our system Learning about our products / services to offer helpful information Working flexibly and collaborating with the team to achieve great customer satisfaction Full training given No experience necessary Part/Full time available

  Immediate start!

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  Easy apply
• Myriad - Transport Refrigeration Parts & Equipment

  

  Apprentice/Graduate Sales and Customer Service Executive

  2 months ago

  Full-time

  Romsey

  🙋🏽‍♂️ Are you looking to gain hands-on experience across various aspects of a business, including sales, marketing, operations, and account management? 💁‍♀️ Are you looking for a role that offers training and development, international exposure, and excellent career progression in a thriving, fast-growing company? If, so this could be the perfect role for you. ⭐ Why Join Us? ⭐ • Report directly to company directors and work closely with a successful and collaborative team, gaining expertise across multiple business functions - sales, marketing, operations, and account management, • Manage established customer relationships while identifying new revenue opportunities., • Gain hands-on experience with HubSpot and contribute to its integration with our ERP system, • Work with a global customer base, enhancing your international business experience 📝Key Responsibilities 📝 • Engage with customers via phone and email, managing orders and enquiries, • Proactively build customer relationships and promote Myriad in new international markets, • Deliver outstanding customer service to maintain our 5* Google reviews, • Support daily operations, from general administration to navigating internal search systems, • Process sales orders for UK and EU customers through our bespoke ERP system, • Work with Excel files, EPC tools, PDF manuals, and our interactive website to locate and process parts 🧐 What We’re Looking For 🧐 • A proactive and enthusiastic communicator who enjoys engaging with customers., • A strong desire to learn—full training on our product lines will be provided., • Organised, punctual, reliable and comfortable working to deadlines., • Strong communication and computer literacy skills, with the ability to quickly adapt to new systems and processes., • An interest in Excel, and learning how to optimise data ⭐ Who we are ⭐ Myriad is a recognised leader in the transport refrigeration industry and our success has been built from strong customer relationships and a reputation for reliability. Myriad are a trusted partner to some of the world’s most respected companies, and play a crucial role in keeping supply chains moving. We provide high-quality parts essential for the repair and maintenance of refrigerated transport units. Our business has seen significant growth in recent years, expanding into multiple European markets, with offices in France, Sweden, Poland and Czech Republic, whilst also serving customers on every continent. With ambitious plans for further global expansion.

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• Spectrum It Recruitment Limited

  

  Enterprise Account Manager

  5 days ago

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  Excellent opportunity for an experienced Account Manager to join a brilliant client's Southampton based team! As a fast-growing SaaS company, our client are passionate about technology and dedicated to their clients' success and this has resulted in them looking for an experienced and highly motivat

• Trailfinders

  

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• Approach Asset Finance

  

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• Hallmark Luxury Care Homes

  

  Schools Account Manager (9 month FTC)

  14 days ago

  Southampton

  Schools Account Manager About the job · Location: Home Based (with occasional travel for events) · Salary: £28,000 - £35,000 FTE · Contract: Maternity Cover, December 2025 September 2026 · Days per week – Between 3 – 5 days per week (Flexible) This role could be based out of any UK location - will flexibility to travel as required. About Us The Goyal Foundation and Hallmark Foundation are two philanthropic organisations working in partnership with Hallmark Care Homes to create positive, lasting change for young people and society. The Goyal Foundation was created in memory of Anita Goyal MBE and Avnish Goyal CBE’s parents and grandparents, who arrived in the UK from India over fifty years ago with the vision of building a better life for their family. Today, that same spirit of opportunity, resilience, and generosity drives our mission to make a lasting difference for disadvantaged communities in the UK and abroad - by providing both financial and human resources. The next generation of the Goyal family are now actively leading the charity, continuing this legacy of giving back. About the role Our flagship initiative, Inner Spark, empowers young people to build confidence, self-awareness, and leadership through the SPARK Framework, which equips them with essential life skills: • S – Self-awareness: Understanding strengths, values, and aspirations., • P – Problem-solving: Encouraging creative thinking and resilience., • A – Action-taking: Building confidence to take initiative and turn ideas into reality., • R – Reflection: Developing critical thinking and emotional intelligence., • K – Kindness: Fostering empathy, teamwork, and a strong sense of community. We are on a mission to empower one million young people by 2030 Together, the Goyal Foundation and Hallmark Foundation collaborate on programmes that strengthen the link between education, care, and community. We are a small, collaborative team working across both foundations, supporting one another to deliver a shared mission. The Schools Account Manager will play a crucial role in developing and nurturing deep, long-term relationships with schools, colleges, and education leaders. School Account Manager As a School Account Manager, you will play a key role in expanding our reach and impact by identifying new school partnerships, managing relationships, and ensuring seamless workshop delivery. You will be responsible for researching and engaging with schools, maintaining an up-to-date CRM, and working closely with teachers, schools, and multi-academy trusts (MATs) to facilitate successful workshop bookings. Key Responsibilities: School Engagement & Outreach • Conduct research to identify and engage new schools, multi-academy trusts (MATs), and education networks., • Proactively reach out to schools through email, phone calls, and occasional in-person visits., • Develop and execute strategies to increase school participation in Inner Spark workshops., • Identify opportunities to engage schools through social care and wellbeing initiatives in partnership with the Hallmark Foundation. Relationship Management • Build and maintain strong, long-term relationships with teachers, school leaders, and MATs., • Act as the primary point of contact for schools, ensuring excellent customer service., • Provide guidance on workshop eligibility, including free school meal criteria and funding options., • Represent Inner Spark and both Foundations at education and social care events, conferences, and regional networks. Workshop Coordination & Logistics • Manage the end-to-end bookings process for schools from initial enquiry to confirmed booking., • Maintain a consistent pipeline of bookings to support our nationwide facilitator team., • Coordinate logistical aspects of workshop delivery, including scheduling, venue arrangements, and materials., • Liaise with facilitators and delivery partners to ensure high-quality and impactful workshop sessions. Strategic Growth & Partnerships • Support the development and achievement of annual school engagement and workshop delivery targets., • Develop relationships with regional education bodies, trusts, and networks to support future expansion., • Gather insights from schools to inform future programme design and strategy., • Contribute to outreach campaigns and marketing materials to raise awareness of Inner Spark Data Management & Reporting • Maintain accurate records of school engagement and workshop bookings using a CRM system., • Track and analyse participation data, identifying trends and opportunities for improvement., • Report progress, challenges, and opportunities to the Head of Programmes and Partnerships. Required Skills & Qualifications: · Proven experience in account management, business development, or partnerships (preferably in education, non-profit, or social impact sectors). · Strong communication and relationship-building skills, with the ability to engage with teachers and school decision-makers. · Excellent organisational and project management skills, with the ability to juggle multiple tasks and deadlines. · Proficiency in using CRM systems and office tools (Monday.com, Microsoft Office/Google Workspace) to manage contacts and track engagement. · Ability to work independently and remotely, while collaborating effectively with internal teams. · A proactive and problem-solving mindset, with the ability to anticipate challenges and propose solutions. Desired Skills: · Experience working directly with schools or within an educational organisation. · Understanding of school funding structures and free school meal eligibility. · Familiarity with education policy and the challenges facing schools today. · Experience coordinating workshops, training sessions, or events. · Basic data analysis and reporting experience to measure programme impact. Please send your application to by Sunday 2nd November • First stage: Online interviews (via Teams) will be held on Monday 10th and Tuesday 11th November 2025., • Final stage: In-person interviews will take place on Friday 28 November 2025.

• Nobul Resourcing Solutions

  

  Account Manager

  17 days ago

  Southampton

  Account Manager - SaaS - Remote Up to £45,000 + £15,000 OTC Are you ready to fast-track your career in an award-winning SaaS environment? We’re seeking a dynamic Account Manager to drive revenue growth by delivering more value to a portfolio of over 200 businesses across the UK. Our client are a profitable, bootstrapped SaaS company, focused on maximising efficiency, profits, and sustainable practices for businesses through automated processes and actionable, data-driven insights. Their standout workplace culture is built on innovation, collaboration, and wellbeing. What You’ll Do • Develop and execute account strategies to unlock new upsell and expansion opportunities, • Systematically identify, pursue, and close upsell deals within the existing customer base, • Present the value of new product modules, features, and services to existing clients, • Cultivate long-term, trusted relationships with key stakeholders, • Manage the full sales cycle for upsells, from first contact to deal closure, • Keep your pipeline and CRM up to date, sharing accurate forecasts and reports, • Collaborate closely with Product, Customer Success, and Support teams to address customer needs and uncover new opportunities, • Stay on top of industry trends and competitor activity, • Consistently meet or exceed sales targets for upsell revenue What We’re Looking For • 2+ years in sales or account management, ideally with SaaS or technology products, • Proven experience upselling and expanding business within an existing customer base, • Proactive, commercial “hunter” mentality, • Natural relationship builder with excellent written and verbal communication skills, • Organised, data-driven, and highly self-motivated, • Passion for technology and an entrepreneurial, adaptable spirit

• Morpheus Talent Solutions

  

  Account Manager

  6 days ago

  Southampton

  Account Director / Client Partner – Global Manufacturing Clients 📍 United Kingdom (Hybrid / Remote) 💼 £150,000 – £180,000 base + 50% bonus 🕒 Start Date: January (Urgent Hire) About the Role We’re looking for a seasoned Account Director / Client Partner to lead and expand two major global accounts within the manufacturing and mobility sectors. These are high-value, strategically important clients with established relationships and strong revenue foundations across Europe. The role is ideally suited for someone who thrives in complex, multinational environments — a farmer who can nurture long-term partnerships while identifying new growth opportunities across existing networks. Key Responsibilities • Lead and grow global enterprise accounts within the manufacturing and mobility sectors., • Build trusted relationships with C-level stakeholders across multiple regions., • Collaborate closely with Eastern European delivery centres to ensure excellence in execution., • Manage and scale a cross-functional team currently based in Sweden and Germany (6 FTEs), with plans for expansion., • Drive account strategy and positioning against other leading consulting and digital transformation providers., • Identify and develop new revenue streams within existing accounts, leveraging global delivery capabilities. Ideal Background • Proven success managing large enterprise accounts (£10M+ revenue) in digital transformation or IT advisory., • Experience in the manufacturing, industrials, or mobility verticals., • Deep familiarity with Eastern European delivery models (e.g., Poland, Ukraine, Romania, Bulgaria)., • Strong commercial acumen and ability to expand relationships within global accounts., • Previous experience in a European IT consultancy or advisory firm (not BPO)., • Excellent communication and stakeholder management skills at the executive level. The Opportunity • Join a fast-growing business with a strong portfolio of warm, high-value accounts., • Work closely with senior leadership to shape the global account strategy for 2025 and beyond., • Be part of a collaborative, high-performance culture that values autonomy, client impact, and long-term growth.