Hotel•51-250 employees
Hiring with us since September, 2017
Family run business
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An opportunity has arisen for a full-time Reception Supervisor who is head and shoulders above the rest! We need someone who understands the importance of 5* customer service, professionalism, organisation and management but who is also naturally warm, friendly and a people person. You will work closely with both the Management team and the Reception team and will act as a trainer and mentor for the Reception staff so that they uniformly offer the best experience possible for our members. Above all, you will lead by example and will exemplify what a superstar Receptionist is. As Reception Supervisor, you will have a wide variety of duties that you will be expected to engage in. The role is interesting and varied and whilst there can of course be down time, on the whole it is fast paced. Amongst the usual day to day running's of reception, it will be your responsibility to create and maintain efficient Rota’s ensuring that the reception is covered at all times, keep on top of merchandising and ordering, staff training, Reception recruitment, to ensure that staff are following correct procedures at all times, to create and implement new procedures when deemed necessary, to answer member enquiries and to deal with complaints in a calm, conciliatory manner. On occasion you may be required to deputise for Duty Managers and you will support Senior Managers in opening and closing procedures of the club. Your shift pattern will include both early, late and middle shifts and will involve you working one weekend in three. You will also be responsible for safely evacuating the reception area in the event of a fire or emergency and also for training the Reception team to be able to do so in your absence. Who are we looking for? The ideal candidate must have had previous experience in a similar high end establishment and ideally within the hospitality and leisure industry. You should ideally have a minimum of 2 years of experience of leading a small team and should have excellent communication skills along with customer service levels that are second to none. An excellent telephone manner, the ability to take and pass on accurate messages and an eye for detail is a must, as is being computer literate and having the ability to multi-task in a fast paced environment. You must take pride in your appearance and be happy to conform to our uniform requirements and must also ensure that the rest of the team do the same. Having your own transport or being very local would be a big plus. Above all, we are looking for someone who enjoys their work and who has an infectious, positive, can-do attitude! Work remotely: No Job Types: Full-time, Permanent Pay: £25,000.00 per year Benefits: Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Schedule: 8 hour shift Monday to Friday Weekend availability Supplemental pay types: Yearly bonus Ability to commute/relocate: London N10 2QE: reliably commute or plan to relocate before starting work (preferred) Experience: Management: 2 years (required) Work Location: In person
Work.Life is a flex workspace provider for businesses who care about people. We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better. Your role We are looking for a talented and passionate Manager who is eager to take the reins of one of our Central London spaces. You're a people-person, organised, insanely efficient; and someone who loves to build relationships and be at the heart of a thriving community. Your role is to be the glue to keep our community together and to help make Work.Life a place where our members love to work, giving them everything they need to run their businesses smoothly. You're an essential part of our mission to make people's work-lives happier. We trust our managers to run their spaces like their own business, which means operating the building excellently every day, driving sales and keeping the business profitable. If this is something you can handle; we want to hear from you. Your day to day Sales & revenue · Be responsible for driving income in your space to achieve your budgets. · You’ll own inbound membership enquiries for your space, as well as driving pro-active sales opportunities · Build to 100% building occupancy by conducting great tours and effectively selling the space. · Maintain occupancy by exceeding the expectations of your members, and by conducting effective contract renewals. · Maximise revenue opportunities eg. meeting rooms & event hire, printing, customisation extras & short-term usage. · Manage contracts and invoices relating to new and existing members. Space operations · Onboard new members effectively, getting them off to a great start. · Manage the overheads in your space to achieve your budgets. · Ensure the building runs smoothly and our facilities and amenities are kept to a great standard. · Work directly with management on any issues to ensure the highest level of member experience and satisfaction. · Update and complete membership records as appropriate to ensure information is accurate and current. Create a collaborative community – internally & externally · Build meaningful connections for our members through events, personal introductions, and networking. · Check in regularly with members to understand their pain points, what’s working, and how we can continue to improve. · Develop Work.Life’s presence with the wider local community: you're an ambassador for everything we believe in! · Oversee events from weekly, space-wide events to unique events that you design and put on for your community. · Update and complete membership records as appropriate to ensure information is accurate and current. Sustainability We're a proud BCorp! You'll support our sustainability goals here by: · Upskilling in sustainability through onboarding & other training & joining Team power-hours & our online channels · Supporting our annual & quarterly goals both as an individual in your role, and through the work of your team · Using your charity hours ('Giving Back Days') to support a charity of your choice up to 4 days per year · Supporting in delivering or participating in our fundraising, awareness and partnership activations & events How you'll be measured in this role - Your KPIs · Management of your P&L vs budget · NPS (Net Promoter Score) vs. company target of 62 · Space Audit Score vs. company target of 90% · Mystery Shopping Score vs. Target of 90% About you · You’ll have sales experience; and a successful track record of prospecting, developing, and closing clients. · You’ll have demonstrated customer service experience – proven ability to add value to your customers. · You’ll understand business operations, and ideally have experience operating a business unit or department. · You’ll have an entrepreneurial spirit and be excited to run your own business. We'd also love it if · You have previous experience managing a small team. · You are used to commercial responsibilities, having owned a P&L. · You can demonstrate successful (small-scale) project management experience. Our Values We’re positive You lift the mood in the room – celebrating success often & tackling problems & opportunities with positivity We’re personal You’re driven to get to know people and their challenges, tailoring your ideas and solutions to give a personal approach We’re inclusive You actively seek out ideas & opinions different to your own and incorporate them into your plans We don’t stop at good You’re always seeking opportunities to improve and sharing ideas to make Work.Life an even better place to work We’re team 1st You’ll support other teams & spaces, taking an interest in their work & giving feedback generously day-to-day to help others improve. Why you’ll love Work.Life Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier. · A supportive & friendly team of hard-working people · 33 days holiday per year incl. Bank Holidays (plus an additional day per year of service) · £75/month towards your mental & physical wellbeing · Team joy budget to be spent together with the team · Unlimited coaching sessions per month through More Happi - our coaching partner · Optional therapy available via Self Space - our mental health partner · 4 paid charity days per year · Quarterly team socials · Discounts with brilliant local businesses · Company Pension Scheme · Cycle to Work & Dash E-Bike Schemes · Salary-Sacrifice Nursery Benefits & Generous Parental Leave
We offer more than just Gelato; we sell joy! - Position: Supervisor - Pay: £12.30 per hour - grow through our scoops of success and earn up to £12.90 per hour! Our vision is to be the world's most iconic Italian gelato artisan. Our Mission is to create joy through serving authentic Italian spirit, in the most sustainable way possible. Founded just under a century ago, we are an ever-growing company that has now expanded worldwide! If you enjoy interacting with people and have a passion for amazing Italian food, then we would love to hear from you! You’ll be working alongside a great team to help deliver excellent service and standards for your store that you will be proud of. What you will be doing: Greeting customers into the store as if they are family Crafting gelato scoops and other treats to bring joy to our customers whilst creating a friendly, energetic atmosphere Lead by example by setting standards within your store Motivate your team to value the quality of our products by upselling our amazing products to achieve store targets Monitoring the team is following the health and safety security measures Help train and induct new members of the team Being a keyholder of the store, making the daily operations run smooth What we’re looking for: Outgoing - love speaking to people Friendly - to greet our hungry customers Smiley and bubbly - give a warm welcome Proactive and energetic - there’s always something to do! Share our values - be proud to be part of our team Team player - pitch in on all jobs Organised - making sure the store is running smoothly Show initiative - completing tasks without prompting Problem solving - creating solutions before they become issues What you will get: £12 allowance per day when on shift to spend on food and drink Up to 50% off on store products Refer a friend incentive scheme Earn more with our Scoops of Success progression to ASM and beyond! Seasonal social events Regular competition incentives Pension scheme Reward scheme on Perkbox to spend points on the high street and online stores, restaurants, cinemas, and more! Employee Assistance Programme - our 24/7 counseling support provider
It’s tough when searching London for an energetic, generous and passionate full-time Assistant Restaurant Manager! Too many other restaurants are stuck in their ways, with out of date training/development and zero focus on culture. At Granger & Co we are different. If you want to lead our fun, friendly and welcoming team to even greater success; send us your CV and apply to be our next legendary Assistant Restaurant Manager. So what will we give you, our next Assistant Restaurant Manager: - A range of shifts including Breakfasts - Exceptional Monthly incentives - A clear career path for assistant managers – offering both support and guidance - An extra day of holiday for every year of service after two years of working with the company - A real work-life balance – healthy minds & healthy hearts! - English courses provided – we support everyone - All meals are included when you are at work, which are fresh and wholesome - 50% staff discount for you to use within all five of our excellent restaurants Experienced Assistant Managers are what we’re gunning for but we also value: - Born leaders - Natural talent – we want people-people - An inspiring Assistant Manager who raises the bar in customer service - A Passionate approachable individual We serve classic, freshly prepared, healthy & natural food right through from busy bustling breakfasts to cosy evening candlelit dinners. Across all five of our restaurants we demonstrate a family approach to nurturing our Assistant Managers and wanting to see them progress and succeed in our business. About Granger & Co. Over 25 years ago, in a sunny little corner cafe in Sydney, the global phenomenon of avocado toast and ricotta hotcakes first began. Self-taught Aussie cook Bill Granger opened his first ever café serving simple fresh flavours and light, healthy plates. Bill quickly earned himself a reputation for his original approach to dining - communal tables and lazy weekend breakfasts. He was declared by the New York Times as “the egg master of Sydney". Our Diversity & Inclusion Statement We strive to promote a working environment which values employees as individuals, an environment which encourages diversity and inclusion and appreciates the business benefits these principles bring. We are committed to allowing you to reach your maximum potential through providing opportunities for you to learn and develop. We want you to be proud of working for Granger & Co.’s and we want to be proud of our team We cannot wait to meet you!
Join Oysteria in Canary Wharf as a Restaurant Supervisor! We seek an enthusiastic leader with hospitality experience to ensure smooth operations and uphold service standards. Responsibilities include overseeing staff, maintaining guest satisfaction, and managing day-to-day activities. Ideal candidates have supervisory experience, strong communication skills, and a passion for hospitality. If you thrive in a fast-paced environment and work well in a team then please apply now!
Are you into healthy food, and you have passion for people? We are looking for a Full Time Night Shift Kitchen Supervisor to join our great family! Salary up to £15.50 (including £1 weekly bonus after initial training). Interested? Contact us, we will try to call you back asap. Immediate Start!
Are you into healthy food, and you have passion for people? We are looking for a Full Time Kitchen Supervisor to join our great family! Salary up to £14.50 (including £1 weekly bonus after initial training). Interested? Contact us, we will try to call you back asap. Immediate Start!
Brunswick East is a much loved neighbourhood cafe, in the heart of Dalston. Founded by two Australian sisters, we're a women lead business with a reputation for excellence. The Brunswick East name began almost 9 years ago with our cafe in the heart of Dalston. 5 years ago we proudly set up our Hackney Downs bakery where we work with regenerative flours, and produce all our own sourdoughs, pastries and baked good from scratch. We are well known for our high standards regarding all things brunch, coffee and baked goods. With the addition of our urban allotment Sky Farm, our 3500 sq ft rooftop allotment at Dalston. Working closely with our head grower we grow our produce from seed, cultivating and harvesting our own seasonal product all year round. Our reputation for creative and delicious food, is built from our desire to produce outstanding dishes from top quality seasonal produce, delivered with a vibe more in tune with the Melbourne brunch scene, from where we hail. We are passionate about hand crafting our menu from scratch and proudly make everything we serve in house. This ranges from sauces, to pickles & ferments, to house cured & smoked bacon, meats & fish, homemade cheeses (feta, halloumi etc), homemade yoghurt, miso's and vegetable charcuterie. Sustainability and reducing waste is very important to us too, and influences our seasonal menu, using local farms employing regenerative practices. Sustainability also plays a huge part of the choices we make within the day to day operation of the shop, and we are always striving for new ways we can reduce our waste, and impact. We are passionate about creating an open and atmospheric environment, whilst delivering exceptional food, coffee and all things sourdough and baked goods. Working with a wonderful team this is a great opportunity for the right person to lead a committed and forward thinking team. THE ROLE, GENERAL MANAGER - Being a speciality coffee enthusiast, passionate about sustainable food culture and zero waste ideals - Providing leadership, reliability and a genuine enthusiasm towards our industry - Working in line with our zero waste initiatives and goals - Overseeing shop operations, budgets, ordering and smooth daily operation - Ensuring excellent customer service at all times - Maintain & Promote Health & Safety, and our workplace values - Forge relationships with our regulars (new & old!) - Leading our front of house team, FOH rotas, providing mentorship, FOH HR duties: including reviews, recruitment, managing team bonuses - Co-ordinate and oversea seasonal events and private bookings BENEFITS - 28 day’s holiday pay - Pension scheme - Day time hours (except for a few very special Sky Farm supper club evenings and private bookings) - Monthly rotas, including one weekend off a month - Staff meals/ free coffees all day long - Progressive and fun atmosphere WHAT WE’RE LOOKING FOR - A passion for quality coffee, seasonal and sustainable food culture - Minimum 2 years experience in a similar role across hospitality including speciality coffee & front of house - Exceptional attention to detail - Willingness to always go the extra mile for our customers - Ability to lead, coach and develop a team - A desire to work in a progressive workplace where environmental impact and staff welfare are central If this sounds like the right next step for you, we'd love to hear from you.