Customer Service Administrator

Office & Admin

11/05/2020dot divider icon103 views

Customer Service Administrator

• Processing UK and International orders • Producing shipping documents and labels • Processing Export Documentation (EUR1, Certificate of Origin…) • Running Days End reports and tasks • Providing customers with quotes, invoices and prices processed in NAV • Dispatch of goods and liaising with Production staff/Build Requests to meet customer orders • Responding to internal and external enquiries via email, phone and face-to-face • Dealing with logistics, obtaining shipping quotes, providing delivery information to customers, booking collections, logging tracking numbers, maintaining the serial number log • Maintaining customer accounts • Liaise with external authoritative bodies to gain certifications for exportation of goods • Perform general administration tasks and filing • Matching and entering supplier invoices onto NAV • Prepare reports from NAV • Ensure all enquiries are investigated, resolved and answered promptly • Ensure each invoice has shipping documentation attached to NAV Provide both technical and product information to customers, resolving enquiries and problems to achieve complete customer satisfaction via phone and email

  • Experience
  • Languages
    English – Advanced
  • Employment
  • Schedule
    Monday - Thursday - 8.30 am - 5.00 pm
    Friday - 8.30 am - 2.00 pm
  • Salary
    £21,000 – £25,000 yearly
  • Starting time
    Immediate start!

pin iconStevenage, England

Private House • 1-10 Employees


default avatar icon
Hiring byKaren HarrisonActive 2 months ago

Similar jobs

With your consent, we would like to use cookies and similar technologies to enhance your experience with our service. You can learn more about this in our Privacy Policy page