Customer Service Coordinator — Part-Time
Lumina Drones • Remote, with on-site event days
Lumina Drones puts on ticketed drone light shows across the UK. Our customer team is the first voice guests hear — supportive colleagues, varied work and a real buzz on show nights.
What you'll do
- Be the first point of contact for customer enquiries by email, phone and social media
- Process ticket sales, refunds and exchanges
- Handle complaints calmly and resolve them where you can
- Keep event details and ticket listings accurate across our websites
- Own customer comms in the week of each event — email, text and social
- Cover event days on site, or arrange and brief someone to cover for you
- Keep records and report back after each show
What we're looking for
- Clear, warm communication in writing and on the phone
- Well organised and happy working independently
- Calm under pressure when event day gets busy
- Available some evenings and weekends around event dates
- Customer service, ticketing or events experience is a bonus, not essential
The details
- Part-time, [X hours per week]
- Optional paid event day cover, in addition to your usual hours
- Reports directly to the co-founder
To apply: send a short message telling us about your customer service experience.
One heads-up: Job Today usually asks for a salary or rate in a separate field on the posting form, so you may still need to enter something there even though it's out of the description.
Interviews today
- Experience
- Required
- Languages
- English – Advanced
- Employment
- Part-time
- Starting time
- Immediate start!
Drone light show • 1-10 Employees
Hiring on JOB TODAY since July, 2026
We design and fly large-scale drone light shows at parks and venues nationwide. Friendly, fast-moving team, no two event days the same, and you get to see your work light up the sky.
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