Service Delivery Manager
15 days ago
Preston
At OCU, we’re leading the way in energy transition and utilities contracting across the UK. Our mission is to innovate and deliver sustainable solutions that make a positive impact. OCU Digital is the face of the technology for OCU, a new opportunity has risen for a UK Service Delivery Manager to come and join us based in Preston. Please note the role is based 4 days per week in the office in Preston and 1 day from home. This could be the ideal role for an experienced and engaging Problem Manager looking for a step up in there career! About the role This a pivotal service leadership role at a transformative moment in the company's growth. As the UK Service Delivery Manager, you will lead the operational performance of OCU Groups Technology Services supporting over 6,000 users worldwide. Reporting to the Group IT Director, you’ll ensure that service excellence, reliability, and user satisfaction remain at the heart of our global delivery model. You’ll oversee multiple managed service partners and internal teams, maintaining seamless delivery across incident, request, and change management. With a focus on continuous improvement, you’ll drive strategic service enhancements that enable scalability and support OCU’s ongoing international expansion. This is a hands-on leadership role for a proven service professional who thrives in fast-moving, high-growth environments. You’ll combine governance and agility to ensure our technology services are consistent, efficient, and evolving; empowering OCU’s people and projects to succeed every day. What we are looking for • Proven experience in IT service delivery or operations management within a complex, multi-site or international organisation., • Strong understanding of ITIL practices, with the ability to implement and govern Incident, Request, Problem, and Change Management processes., • Demonstrated leadership of internal and outsourced teams, driving measurable service improvements and SLA performance., • Excellent stakeholder and supplier management skills, with experience managing multiple MSPs or service partners., • Analytical and data-driven, with the ability to interpret performance metrics and translate insight into actionable improvements., • Confident communicator capable of influencing at all levels, from engineers to senior leadership., • Hands-on experience with service management tools such as ServiceNow, Jira, or Freshservice. Driven by values, powered by inclusion. At OCU, our values guide everything we do: integrity, collaboration, respect, innovation and one company united. They shape how we work with our clients, communities, and each other. We believe that inclusion is more than a principle — it’s the foundation of our success. By embracing equity and ensuring that every individual has the opportunity to thrive, we create a workplace where diverse perspectives are valued, and everyone feels they belong. Together, we build stronger teams, deliver better outcomes, and grow in ways that reflect the communities we serve. If you want to be part of a culture where values matter and inclusion is at the heart of everything we do apply now and help us shape the future together. If you are invited to progress in the recruitment process, will you require any reasonable adjustments to support you? Please let us know so we can ensure the process is accessible and fair for you. Any information you share will be treated confidentially and will only be used to support you during the recruitment process.
