Duty Manager - Ballerz - Bluewater

Job Title: Duty Manager

Objective:
A Duty Manager here at Ballerz is responsible for leading high-energy, seamless shifts within a fast-paced, sports-led hospitality venue. This is not a traditional restaurant management role, it is an entertainment-led position focused on delivering an experience, not just a service.

At Ballerz, the Duty Manager oversees a dynamic environment that combines live sport, interactive gaming, and high-volume hospitality. You will be responsible for creating atmosphere, managing energy levels in the venue, and ensuring every guest has a memorable, engaging visit.

You will act as the face of the venue during your shift, leading from the front, inspiring your team, and maintaining exceptional standards across service, product quality, safety, and commercial performance.

What Makes This Role Different

• Live sports environment where atmosphere and energy are key
• Interactive gaming experiences
• High-volume peak periods driven by live matches and events
• Large group bookings and social occasions requiring strong coordination
• A focus on creating a vibrant, engaging guest experience rather than traditional table service

Key Objectives

• Deliver consistently outstanding, high-energy service during every shift
• Create and maintain an engaging, vibrant atmosphere aligned with live sports and events
• Maximise sales and profitability through proactive leadership and commercial awareness
• Ensure all operational, legal, and brand standards are met at all times
• Lead, motivate, and develop a high-performing team on the floor

Experience & Knowledge

• Passion for hospitality and creating great guest experiences
• Confident personality with the ability to engage both team and customers
• Strong interest in food, drink, sport and social environments
• Commercially aware with a proactive, driven mindset
• Experience leading a team or running shifts in a fast-paced venue

Core Responsibilities

• Lead and manage the shift to ensure smooth, efficient operations
• Maintain high standards of food, drink, service and cleanliness
• Set up and close down the venue in line with company standards
• Deliver clear and engaging pre-shift briefings
• Be visible on the floor, supporting the team and engaging with guests
• Monitor service and resolve issues quickly and professionally
• Ensure cleaning schedules and daily tasks are completed
• Handle guest feedback and complaints appropriately
• Keep the team informed on events, promotions and updates
• Work closely with kitchen, bar and reception teams
• Support staff training, onboarding and development
• Ensure compliance with health & safety, licensing and company procedures
• Drive sales and maximise performance during each shift

Personal Attributes

• Positive, energetic and engaging personality
• Strong communication and leadership skills
• Able to work well under pressure in a fast-paced environment
• Organised with good attention to detail
• Team player with the ability to take initiative
• Flexible to work evenings, weekends and busy event periods
• Passion for sport, hospitality and customer experience

This role requires a hands-on approach, with the Duty Manager actively involved in service, team support, and guest interaction throughout the shift.

This job description is a guideline only and is not exhaustive. You may be required to perform other duties in line with the general purpose of the role. The company reserves the right to amend this description as required.