Duty Manager - Ballerz - Bluewater

A Venue Manager here at Ballerz is responsible for leading high-energy, seamless shifts within a fast-paced, sports-led hospitality venue. This is not a traditional restaurant management role, it is an entertainment-led position focused on delivering an experience, not just a service. At Ballerz, the Venue Manager oversees a dynamic environment that combines live sport, interactive gaming, and high-volume hospitality. You will be responsible for creating atmosphere, managing energy levels in the venue, and ensuring every guest has a memorable, engaging visit. You will act as the face of the venue during your shift, leading from the front, inspiring your team, and maintaining exceptional standards across service, product quality, safety, and commercial performance. What Makes This Role Different • Live sports environment where atmosphere and energy are key, • Interactive gaming experiences, • High-volume peak periods driven by live matches and events, • Large group bookings and social occasions requiring strong coordination, • A focus on creating a vibrant, engaging guest experience rather than traditional table service Key Objectives • Deliver consistently outstanding, high-energy service during every shift, • Create and maintain an engaging, vibrant atmosphere aligned with live sports and events, • Maximise sales and profitability through proactive leadership and commercial awareness, • Ensure all operational, legal, and brand standards are met at all times, • Lead, motivate, and develop a high-performing team on the floor Experience & Knowledge • Passion for hospitality and creating great guest experiences, • Confident personality with the ability to engage both team and customers, • Strong interest in food, drink, sport and social environments, • Commercially aware with a proactive, driven mindset, • Experience leading a team or running shifts in a fast-paced venue Core Responsibilities • Lead and manage the shift to ensure smooth, efficient operations, • Maintain high standards of food, drink, service and cleanliness, • Set up and close down the venue in line with company standards, • Deliver clear and engaging pre-shift briefings, • Be visible on the floor, supporting the team and engaging with guests, • Monitor service and resolve issues quickly and professionally, • Ensure cleaning schedules and daily tasks are completed, • Handle guest feedback and complaints appropriately, • Keep the team informed on events, promotions and updates, • Work closely with kitchen, bar and reception teams, • Support staff training, onboarding and development, • Ensure compliance with health & safety, licensing and company procedures, • Drive sales and maximise performance during each shift Personal Attributes • Positive, energetic and engaging personality, • Strong communication and leadership skills, • Able to work well under pressure in a fast-paced environment, • Organised with good attention to detail, • Team player with the ability to take initiative, • Flexible to work evenings, weekends and busy event periods, • Passion for sport, hospitality and customer experience This role requires a hands-on approach, with the Venue Manager actively involved in service, team support, and guest interaction throughout the shift.

Oversee the daily operation of the takeaway, ensuring smooth and efficient service Manage staff rotas, recruitment, training, and performance supervision Ensure excellent customer service and handle customer feedback or complaints professionally Maintain high standards of food quality, presentation, and consistency Ensure full compliance with food hygiene, health & safety, and local authority regulations Monitor stock levels, place orders, and control food and operational costs Manage cash handling, tills, daily takings, and basic financial reporting Coordinate with delivery platforms (e.g. online orders) to ensure timely and accurate dispatch Implement promotions and support sales growth Maintain cleanliness and organisation of the kitchen and front-of-house areas.

Registered Manager – Children’s Residential Home Location: United Kingdom Salary: Competitive (dependent on experience) Job Type: Full-time, Permanent Probation Period: 3–6 months We are seeking an experienced and passionate Registered Manager to lead a brand-new children’s residential home. This is a unique opportunity to join a long-term, growth-focused project and play a key role in establishing a high-quality, compliant, and nurturing home for children and young people. The successful candidate will be involved from the pre-registration stage, helping to shape the service, build the team, and ensure the home meets Ofsted standards and regulatory requirements. This role offers the opportunity to work with supportive ownership that is genuinely committed to delivering outstanding care and positive outcomes for children and young people, with potential opportunities to be involved in future residential home developments. Key Responsibilities Lead the registration process with Ofsted and ensure the home meets all regulatory standards. Develop and maintain a safe, nurturing, and therapeutic environment for children and young people. Recruit, lead, and develop a high-performing care team. Ensure all staff follow safeguarding policies, procedures, and best practices. Maintain high standards of care planning, risk assessment, and documentation. Ensure the home operates in line with Children’s Homes Regulations and Quality Standards. Promote positive outcomes for children, supporting their emotional, educational, and social development. Build strong relationships with local authorities, professionals, and families. Prepare for and manage Ofsted inspections, maintaining compliance at all times. About You We are ideally looking for someone who: Has previous experience as a Registered Manager, or is an experienced Deputy Manager ready to step up Has been involved in Ofsted registration and/or inspections Has strong knowledge of Children’s Homes Regulations, safeguarding, and compliance Demonstrates excellent leadership and team development skills Is passionate about improving the lives and outcomes of children and young people Can confidently manage compliance, staff development, and service quality Requirements Level 5 Diploma in Leadership and Management for Residential Childcare (or willingness to work towards it) Experience working within children’s residential care Strong understanding of Ofsted regulations and safeguarding legislation Ability to lead, motivate, and support a team Enhanced DBS check (required) What We Offer Competitive salary (dependent on experience) Opportunity to lead a brand-new residential home Involvement from the pre-registration stage Supportive ownership with a focus on quality care and compliance Long-term career development within a growing organisation Opportunity to contribute to future residential home projects Probation Period The successful candidate will be subject to a probationary period of 3–6 months, during which performance, leadership capability, and suitability for the role will be reviewed. If you are a motivated leader who is passionate about making a real difference in the lives of children and young people, we would love to hear from you. Apply now to be part of an exciting new residential care project.