JOB TODAY logo

E-Commerce Assistant - EcoLuxe Tissue Ltd - Stretford

Office & Admin

2 hours ago0 views

About the Role

We are looking for a proactive and customer-focused E-commerce Helpdesk Executive to support our growing online business. The successful candidate will be responsible for handling customer enquiries, processing orders, resolving issues, and ensuring an excellent customer experience across our e-commerce platforms.

Key Responsibilities

  • Respond to customer enquiries via email, phone, live chat, and social media.
  • Process and monitor customer orders, returns, refunds, and exchanges.
  • Resolve delivery, payment, and product-related issues promptly.
  • Liaise with warehouse, logistics, and sales teams to ensure smooth order fulfilment.
  • Update customer records and maintain accurate helpdesk documentation.
  • Monitor online marketplaces and website enquiries.
  • Escalate complex issues to the relevant departments when necessary.
  • Assist with product listings, stock updates, and general e-commerce administration.
  • Maintain high levels of customer satisfaction and service standards.

Requirements

  • Previous experience in customer service, helpdesk, or e-commerce support.
  • Excellent communication and problem-solving skills.
  • Strong computer skills, including Microsoft Office and CRM systems.
  • Ability to multitask and work in a fast-paced environment.
  • Good organisational and time-management skills.
  • Experience with Shopify, Amazon Seller Central, eBay, or similar platforms is advantageous.

What We Offer

  • £12.71 - £13.00 per hour
  • Career development and training opportunities.
  • Friendly and supportive working environment.
  • Employee discounts and company benefits.
  • Opportunity to grow within a rapidly expanding e-commerce business.

###

  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Mon-Fri 9:00 am - 5:00 pm
  • Salary
    £12.71 – £13.5 hourly
  • Starting time
    Immediate start!

pin icon12 Bailey Road, Trafford Park, M17 1SA, Stretford

icon
Office & AdminStretford

Manufacturing • 1-10 Employees

Hiring on JOB TODAY since May, 2026

Tissue paper Manufacturing

EFCL U. avatar icon
EFCL U.Active 2 hours ago
Are you hiring?

Post a job and hire

Hire now

Similar jobs