Processing and Fulfilment Operative FTC.
We have an excellent opportunity for a Processing and Fulfilment Operative to join our client's team in Chippenham.
Please note: This is a fixed-term contract for 5 months, starting September 2020.
Our client has more than 45 years' combined experience of working with charities, helping them raise over £100 million in fundraising income. They help charities raise money through their best-in-market services, which include charity raffles, lotteries, response handling, fulfilment & direct debit management.
The Processing and Fulfilment Operative is a multi-skilled role supporting the activities throughout the Operational Departments. This includes duties within mail processing, data capture/banking, and enclosing produced to the relevant client picking and packing instructions.
To meet the needs of the business, it may be necessary from time to time to work in other areas of the business during busy periods.
Your key responsibilities will include:Processing incoming and outgoing itemsFlexibility to change/adapt the role to follow the business need within operational departmentsHighlighting improvement opportunities to better serve clients targeting a Right First Time (RFT) approachEstablishing effective relationships at a day-to-day level with colleagues, existing clients, and prospectsContributing to the recording of and feedback on metrics which enable the efficient and effective analysis of operational performanceFast and accurate use of machinery and system provided tools to process incoming and outgoing itemsParticipating in the audit or feedback of peer work to enable consistent continuous improvement across all areasCompleting cross-training programme as required to support a well-trained, efficient and multi-skilled teamEscalating any instances of outstanding work (not processed to department KPIs) to the relevant Team Leader/Supervisor as appropriateEnsure you have the correct packing Inst...