Team Leader - IT Infrastructure.
telent, Team Leader - IT Infrastructure Warwick, Permanent In these extraordinary times of the coronavirus outbreak telent is continuing to Recruit. We provide services to customers which are integral to providing mission critical systems and infrastructure across the UK and Ireland and we need to continue to deliver those services. Every time you pick up the phone, surf the Internet, travel on a motorway, catch a train, bus or tube, or even dial 999; chances are telent have enabled the technology to make this happen. telent is a technology partner to some of the biggest names in the transport sector including Highways England, London Underground, Network Rail and Transport for London; providing maintenance and management of our customers assets to ensure continued and reliable service is maintained for their critical communications infrastructure. Role Profile: A versatile technical manager with proven experience motivating and leading teams. To be responsible for IT Infrastructure Team rostering and performance, ensuring the team work in alignment with the technical framework and Service Management processes. Ensuring the team is fully equipped with the tools and knowledge to investigate, diagnose and resolve technical incidents for all systems. A proven track record in the management of IT system projects. Typical Deliverables: Leading and managing high volume mission critical 247 IT Operations ensuring service excellence. This includes responsibility for the key disciplines of service management and service delivery (e.g. incident, problem, change, transition, configuration management, asset and obsolescence management, service continuity, availability, capacity and reporting.) Maintain system availability, security and performance through the leading of continuous improvement projects. Assist in the coaching and mentoring of colleagues with regular technical review meetings. Contribute in the development of processes...