Helpline Advisor



Helpline Advisor

Helpline Advisor.

Job: Helpline Advisor

Location: Darlington

Salary: £19,000

Free onsite Parking

Your new company

Our client is the UK's most trusted service providers, making a positive difference in over 10 million lives. They are leading specialists who are committed to providing outstanding care to each member who seeks support. They Pride themselves on placing service users at the heart of their treatment, rehabilitation and education journey.

Your new role

As a helpline advisor your duties will include providing first class customer service via the telephone. Acting as a first point of contact for Health Assured customers and dealing with their queries while having empathy for customers. Doing work that matters, you'll be part of a company that is striving to grow, develop and evolve, and in turn, our client pledges to offer our staff a positive working environment and atmosphere, whilst encouraging personal development.

What you'll need to succeed

Previous telephone based customer service experience

Experience of providing information and signposting in a supportive context

Flexible work attitude and reliable work history

Self-motivated and committed to providing an excellent service

Excellent communication and relationship building skills

In order to succeed you will have excellent customer service skills and an ability to adapt in different situations. You will have a flexible approach to work and be comfortable supporting busy customer service teams.

Please note: You must be able to pass a DBS check

What you'll get in return

You will be working for an award-winning organisation that offer a competitive salary, work place pension scheme, onsite parking, Up to 25 days holiday plus bank holidays and state of the art gym facilities.


Monday - Sunday: Rotating shift patterns between 7am-10pm, working 1 in 3 weekends where you will only be required to work 5 out of the 7 days.

What you need to do now

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