Call Centre Team Manager



Call Centre Team Manager

Call Centre Team Manager.

Due to our growth, we are looking for a fantastic Team Manager to join the vibrant Home Customer Service team to help in establishing a rewarding and engaging working environment. If you love working in a fast paced environment and helping Advisors succeed and deliver exceptional customer service, this is the job for you The Role: Working within our fast paced Home Customer Service team at our new contact centre, you'll inspire outstanding operational performance, through leading by example and providing clear direction and effective leadership. Team Managers will actively motivate, coach and manage 11 - 15 individuals within their respective teams and wider department to provide exceptional customer service (no sales), agreeing objectives and measures to deliver excellent return on investment. You really can make a difference. Responsibilities: Manage, motivate and develop a team to ensure they are delivering exceptional customer service. Set objectives and provide constructive feedback as well as coaching your team to achieve standards in line with company values. Encourage success and contribute to the delivery of great service to ensure the Next brand remains strong. Build strong relationships to enable a positive working environment. Contact Centre | Management | Customer Service | Team Leader | Call Centre | Customer Support | Leadership | Mentoring | Communication | Analysis | Coaching | Administration | Staff Development Benefits Bonus Scheme - Pension Scheme - ShareSave Scheme - Life Assurance - Staff Discount Additional Information Shift pattern: 4 on off 4 off 12/12.30pm to 11.15pm (weekends 12pm to 10.15pm) 36 hours per week Essential Skills Is this you? We are looking for an individual who is as passionate about people management and customer service as we are Must have experience of managing people within a call centre environment. Have an analytical mind-set with strong attention to detail. Able to make decisions confiden...

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Hiring company

Next Distribution

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