Network Engineer

Office & Admin

04/08/2020

Network Engineer

Network Engineer.

Our client in East Kent are looking to recruit a Network Engineer to join this business at an exciting time, with planned expansion and a number of projects in progress. Salary is dependent on experience.

Your responsibilities include:

• Provide remote and onsite 2nd/3rd line technical support for hardware and software issues to strict SLA's across a wide variety of technologies

• Lead 'Root Cause Analysis' investigations into network faults and ensure all problem tickets are logged into our Helpdesk System, with regular progress notes

• Keep the customer regularly updated with issue resolution progress

• Proactively identify potential problems and issues on customer sites and identify opportunities to implement improved solutions

• Networking design/troubleshooting/installation, along with maintain network diagrams and documentation

• Deliver exceptional customer service and demonstrate the ability and desire to go 'above and beyond' for our customers

Required Skills:

• Experience of working in a busy IT Service Desk environment

• Minimum 3-5 years Cisco experience, performing new installs, upgrades, troubleshooting, along with day to day operations of remote sites.

• CCNA qualified or equivalent experience and exposure to Cisco networks and Security Firewalls, ASA's, VPN's

• Confident customer facing skills and excellent communication skills

• Ability to work effectively within a team and as an individual

• Professional attitude, efficient time keeping, ability to prioritise work and have a flexible approach to working outside of normal office hours if required

• Full UK driving license as you will be expected to travel to customer sites

Desirable Skills:

• Studying towards CCNP or qualified, with exposure to networking software SolarWinds, PRTG, WhatsUp, Pulseway

• Exposure to Netgear switches, Unifi Switches and WiFi devices

• Exposure to Mikrotik Routers

• A solid understanding of Wireless technolog...

  • Employment
    Full-time

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