Network Engineer

Office & Admin


Network Engineer

Network Engineer.

Our client in East Kent are looking to recruit a Network Engineer to join this business at an exciting time, with planned expansion and a number of projects in progress. Salary is dependent on experience.

Your responsibilities include:

• Provide remote and onsite 2nd/3rd line technical support for hardware and software issues to strict SLA's across a wide variety of technologies

• Lead 'Root Cause Analysis' investigations into network faults and ensure all problem tickets are logged into our Helpdesk System, with regular progress notes

• Keep the customer regularly updated with issue resolution progress

• Proactively identify potential problems and issues on customer sites and identify opportunities to implement improved solutions

• Networking design/troubleshooting/installation, along with maintain network diagrams and documentation

• Deliver exceptional customer service and demonstrate the ability and desire to go 'above and beyond' for our customers

Required Skills:

• Experience of working in a busy IT Service Desk environment

• Minimum 3-5 years Cisco experience, performing new installs, upgrades, troubleshooting, along with day to day operations of remote sites.

• CCNA qualified or equivalent experience and exposure to Cisco networks and Security Firewalls, ASA's, VPN's

• Confident customer facing skills and excellent communication skills

• Ability to work effectively within a team and as an individual

• Professional attitude, efficient time keeping, ability to prioritise work and have a flexible approach to working outside of normal office hours if required

• Full UK driving license as you will be expected to travel to customer sites

Desirable Skills:

• Studying towards CCNP or qualified, with exposure to networking software SolarWinds, PRTG, WhatsUp, Pulseway

• Exposure to Netgear switches, Unifi Switches and WiFi devices

• Exposure to Mikrotik Routers

• A solid understanding of Wireless technolog...

  • Employment

pin iconSandwich

Hiring company

New Appointments Group

Similar jobs

With your consent, we would like to use cookies and similar technologies to enhance your experience with our service. You can learn more about this in our Privacy Policy page