Service Architect



Service Architect

Service Architect.

The Service Architect will act as the primary interface between the customer and Novosco for all Service Transition activities. You will work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on Service Transition. You will act as a subject matter expert, providing suppliers with an understanding of the Service solution across all ITIL processes including Service Operations and TransitionMain Duties and Responsibilities: Essential duties may include, but are not limited to, the following: * Leading the design of managed service operations * Leading the development of an IT lifecycle management, designing services, taking service strategy and building processes, procedures, into operational runbooks and guides across the department. * Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers. * Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs. * Defining the standards required for the existing internal IT teams to adopt ITIL based service management * Establish the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF Please note that this job description is subject to ongoing review as new demands and best working practises are considered, agreed and implemented.Experience and skills:Experience (essential): * Previous experience in a similar role * ITIL Qualified * Experience of managing ITIL processes across service towers and third parties (SIAM) * Experience at senior management level in a large, complex customer facing organisation * Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency E...

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