Customer Service Agent - Call Centre.
WORKING RECRUITMENT LTD Jobs in Brighton
Working Recruitment LTD are seeking Customer Service Agents – Call Centre to work in Brighton & Hove Sussex. Our clients handle almost 100 million customer interactions a year around the world.
As a customer interaction professional, you will use the newest platforms & your own excellent communications skills to enrol & retain customers.
WORKING RECRUITMENT LTD = QUALITY SERVICE, OUR STRENGTH IS PEOPLE
We are searching for polite, professional Customer Service Call Centre Agents to represent our clients professionally by providing remarkable service to their customers via phone, email & hard copy. The Customer Service Call Centre Agent will handle a high volume of inbound or outbound calls & should seek to create a positive experience for each caller.
Customer Service Call Centre Agents will listen to customers to understand the reason for their call, address all inquiries & provide an accurate & efficient response.
• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new platforms, services, & policies
• Record customer information within our customer service database
• Engage with clients in a friendly & professional manner while actively listening to their needs
• Offer support and solutions to customers in accordance with the company's customer service policies
• At least 1 year of customer service experience in a customer service-based environment such as a call centre or sales location, demonstrating ability to be empathetic & compassionate.
• Must have the ability to work independently & in a team environment.
• Ability to maintain accuracy & professional standards.
• Degree Educated, or equivalent
• Have close visual acuity to perform activities such as: preparing and analysing data and/or documents; and/or viewing a computer terminal.
• Competitive Pay
South East;West Sussex;Worthing