National Service Manager.
About Mettler Toledo METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair. Our Opening and Your Responsibilities Plan and schedule operational resources within a geographical area to deliver against SLAs. Manage a team of Weighing engineers through regular communication, performance feedback and the implementation of training/development activities in order to create a team working environment and maximise the contributions of all. Work in collaboration with the Service Sales Team to assist the sales process. Effectively manage all escalations to reduce customer downtime and enhance the customer relationship. Respond to performance data relating to our field operations in order to continually improve effectiveness and efficiency. Create and maximise chargeable opportunities. Resolve technical issues (both during installation phase and through normal day to day service) in an effective and efficient manner, ensuring lessons are learnt and knowledge is passed to the Technical Support Manager. Identify leads for service opportunities and actively contribute to the Divisions Sales & Marketing plan Actively demonstrate the support of other departments within the company, to ensure that a team spirit and collaboration is observed and most importantly its sustained. Support, and where suitable, actively engagement in new service offerings that open up market growth opportunities Ensure all requirements under Health & Safety legislation are actively adhered to. Ensure all relevant Service Division requirements/obligations under the Companies quality systems are actively adhered to. Any other reas...