Order Management Associate (6 Month FTC).
Have you ever dashed into the supermarket to discover your favourite product is out of stock? It's annoying isn't it? Well, here at PepsiCo we strive to make sure your favourite brands and products are always available, no matter the time or day of the week To do this, we have our Order Management team who help make that happen. They provide a vital link between retailers and our distribution network, and we are looking for an Order Management Representative to join the team. You'll be part of our Customer Service and Logistics team, based at our Southern Distribution Centre in Leicester. Ultimately your goal will be to make sure our business customers get the products they need. You'll be maintaining and building great relationships with your customer accounts, and making sure they receive a first class service. Working in a business to business customer service team, you'll be receiving and accurately processing orders from external customers, and managing appropriate delivery time slots in conjunction with Customers and Distribution Teams. You'll be the focal contact point with customers for day-to-day orders and delivery process. Job duties: You'll provide an efficient telephone service, working as a team to ensure cover at all times, acting as the customer co-ordinator for all order queries and provide professional customer service. Running regular reports to identify trends and issues with orders, and taking steps to resolve them if necessary. Developing a great understanding of our customer terms and conditions, in particular our minimum and maximum delivery volumes. Liaising with Transport Planning, Warehouse colleagues and customers to resolve any delivery disputes in a timely and diplomatic manner, and taking the necessary steps to avoid reoccurrence. Challenging and investigating all uplift requests (returns) by liaising with the customer and their National Account Manager. Making sure you stay up to date with...