Front of House Supervisor.
Front of House & Clinic Manager in Central London
My client are looking for a Front of House and Clinic Manager in the West End area
This role is key as this person will be responsible for managing a team of 5 star Private Medical Receptionists.
The position involves not only overseeing the day to day management of this core function but ensuring the rest of the Clinic is ready at all times for both patients and Clinicians.
Liaise on a daily basis with the guest ambassador employees to ensure effective communication of all matters pertaining to the delivery of a 5-star guest experience at all times.
Responsible for the professional conduct, development and presentation of all guest ambassador team members.
Work in partnership with service partners and client's representatives, ensuring all aspects of site security and fire prevention requirements are effectively managed.
Ensure staffing is at all times at required levels, with regular shift patterns worked by trained and qualified ambassadors.
You must ensure that all guest ambassador employees are working in appropriate and safe conditions. Any accidents or faults that occur are being reported in accordance with procedures and policies.
Professional, highly driven, flexible, enthusiastic, proactive, excellent motivational skills.
Holds excellent customer service experience
Good at relationship building.
A keen interest and high level of IT/computer skills would be an advantage.
Previous experience in people management.
Must have a clear understanding and be able to demonstrate outstanding customer service skills whilst maintaining a high degree of confidentiality at all times.
Clear, concise and confident communication skills which are customer service orientated with an excellent eye for detail.
Excellent written communication and interpersonal skills.
Must be able to demonstrate the ability to think and act quickly in emergencies or under pressure and must be physically...