Operations Manager

Office & Admin

24/07/2020

Operations Manager

Operations Manager.

We have an exciting opportunity for an experienced Operations Manager to join our highly skilled and knowledgeable team within Capita Learning. You will be responsible for the smooth running of our customer facing support teams whose focus is ensuring our customers are delighted and all KPIs and SLAs are met or exceeded through a high performance, target driven learning team.

Ensure all your application information is up to date and in order before applying for this opportunity.

Capita Learning is a strategic learning partner to our clients, to deliver transformation in their business outcomes through effective learning interventions.

We have a wide range of learning capabilities, more of which can be found here:

https://www.capita.com/expertise/people-solutions/access-to-skills/learning

Job title:

Operations Manager

Job Description:

We have an exciting opportunity for an experienced Operations Manager to join our highly skilled and knowledgeable team within Capita Learning. You will be responsible for the smooth running of our customer facing support teams whose focus is ensuring our customers are delighted and all KPIs and SLAs are met or exceeded through a high performance, target driven learning team.

Capita Learning is a strategic learning partner to our clients, to deliver transformation in their business outcomes through effective learning interventions.

We have a wide range of learning capabilities, more of which can be found here:

https://www.capita.com/expertise/people-solutions/access-to-skills/learning

What you will be doing:

Responsible for ensuring and regularly checking that the service delivered is aligned to the customer contract Be the single operational escalation point of contact for your customer(s) supported by the Service Delivery Manager Monitors customer demand plans and team utilisation Effectively and proactively qualifies customer(s) requirements, utilising market intelligence to recommend appropriate solu...

  • Employment
    Full-time

pin iconEngland;Reading

Hiring company

Capita

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