Incident / Problem Manager - E-commerce.
Keywords: Jira, Service Desk, Confluence, ITSM tooling, Problem / Incident Management, Change, ITIL
A Service Assurance Compliance Manager is required for the UK's leading online Grocery retailer.
They are looking for an enthusiastic and motivated individual with a proven background in Operational support and incident management to work in their Client Services Operations Centre. This is a fantastic opportunity to work within an expanding international company that is at the cutting edge of technology. Their Platform is a new modular and scalable solution for building highly automated warehouses which is used to put some of the largest retailers around the world online using our disruptive business model.
Your primary role will be to drive compliance excellence across all internal and external stakeholders who utilise the Client Services Operation Centre for incident resolution and service request management.
Demonstrable knowledge of process management and delivery to process within a complex agile environment.
Demonstrable knowledge of application support at an Enterprise level
Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.
Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
Ability to understand, explain and enhance internal tooling processes.
Experience in Change, Major Incident and Problem Management gained in an ITIL-based organisation.
Accountability and ownership, prioritising own workload.
Work well with others and actively contribute toward team objectives.
Demonstrate a proactive approach and get things done.
Ability to apply learned skills, awareness beyond the immediate area/role.
Ability to work under pressure, flexible, positive and focused during times of change.
Ability to adapt and change and learn new tools and skills.
Self-motivated, able to deliver under deadlines and multi-task...