WORKING RECRUITMENT LTD Call Centre Agent.
Since 2020, Working Recruitment LTD has been a part of growing businesses across the South of England. Our name is synonymous with a professional & accurate hiring processes, freshness, high quality, & expert help. In cities that offer an overwhelming variety when it comes to recruitment agencies, we proudly offer the best consultancy practices, a recruitment & staffing service that can up-scale high volume staff onboarding with speed effectively & offer a local feel nationwide. While growing, we have maintained our commitment to providing the best quality, value and service.
Working Recruitment LTD are seeking Call Centre Representatives to join our team!
This position is based out of our contact centre location in Brighton & Hove, Sussex
We are looking for enthusiastic individuals who have a thorough understanding of providing exceptional telephone customer service & have a great attention to detail. Our Call Centre Representatives are the first point of contact via telephone & are responsible for presenting a professional & positive Company image to all internal & external customers.
Schedule: 9am - 5:30pm
• Answer telephones, email, webinar requests & take 360 call ownership over the customer journey
• Respond to customer inquiries both internal & external & research required information using available resources
• Handle & resolve customer issues & complaints; ensure follow up with all parties involved
• Process due diligence, request forms & other applications
• Efficiently & expediently handle all Company targets & KPI’s in a timely manner
• Support with all administrative work
• Additional duties and projects as assigned by manager
• At least 1 year of experience in a call centre, customer service, or similar role
• Exceptional telephone etiquette & communi...
South East;West Sussex;Worthing