Customer Care Advisor.
Customer Care Advisor
Location: Northampton, NN3 9EX
Salary: Competitive, DOE
Contract: 40 hours per week - will consider part time applications
Billing Finance is a family owned vehicle financing Company based on the outskirts of Northampton.
We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff "where they need to be" by "putting them at the heart of everything we do".
Our three key values are:
• We work as a team.
• We promote ownership.
• We are friendly and fair.
Being a family run Company, we treat our staff like family, going on trips away, social gatherings, and supporting the local community through charity endeavours. The successful candidate will not only have a successful and fulfilling career with us but will also receive a fantastic range of benefits.
We currently have approximately 80 staff members, so if you want to join a Company that wants to make a difference then apply today!
About the role - Customer Care Advisor
This role will sit within our Customer Care team of 3 Advisors, and 1 team leader. The role will independently work customer complaints from beginning to end, including full investigation and resolution in line with Company policies, process, FCA guidelines and the Consumer Rights Act.
The role requires good problem solving, critical thinking, and communication skills. The ideal candidate will be able to work cases independently as well as working with colleagues to resolve ambiguous situations.
Key Responsibilities of the Customer Care Advisor:
• Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases.
• Investigate the details of complaints and determine company liability.
• Review results of investigations and put together a fi...