Support Team Telephone Representative Inbound Outbound Contact Centre. BRIGHTON



Support Team Telephone Representative Inbound Outbound Contact Centre. BRIGHTON

Support Team Telephone Representative Inbound Outbound Contact Centre. BRIGHTON.

WORKING RECRUITMENT LTD are hiring motivated team players to join our Contact Centre telephone support team. Our high-volume department is busy, fast-paced & located in Brighton & Hove (Sussex)

We want motivated Inbound/Outbound Telephone Representatives to start setting appointments immediately

Essential Duties

• Answer all incoming phone calls according to management approved incoming call word tracks (scripts) & schedule appointments

• Collect customer’s name, multiple phone numbers & email addresses from all incoming campaign calls

• Log all Customer contacts & comments into CRM Software

• Schedule future follow-up contact in CRM software if no appointment is generated from the initial incoming call

• Contact Customers using management approved outbound phone contact word tracks (scripts) & customer contact lists in CRM Software to schedule appointments that check in upon arrival with reception desk

• Confirm scheduled appointments using appointment confirmation email template in CRM software

• Post scheduled appointments into CRM software & print a copy for CRM Administrators at the Head office

• Contact “No Show” customers & reschedule their appointments for a more convenient day & time

• Follow up with CRM Administrators at Head office to determine if appointments are kept & the outcome

• Results Based CRM: Change status of prospect records in CRM software to reflect customer’s progress within business cycle, schedule future customer contact for every customer based on the results of current customer contact

• Purify & update Customer information & contact data in CRM application

• Maintain accurate notes describing every customer contact

• Generate personalised emails confirming phone conversations

• Schedule follow-up reminders in CRM software for next contact

• Contact Customers based on current marketing ini...

  • Employment

pin iconSouth East;West Sussex;Burgess Hill

Hiring company

Working Recruitment LTD

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