Service Design and Performance Manager

Office & Admin


Service Design and Performance Manager

Service Design and Performance Manager.

Service Design & Performance Manager

85k base + comprehensive bens

Work from home then Central London (Moorgate tube)

Our client is a global banking group, with their EMEA HQ in London. We have in a very small way, assisted just over 100 IT professionals secure roles here over the past decade. Feedback from past placements has genuinely consistently been very good and we absolutely view this organisation to be one of the better global financial services environments when it comes to an IT career.

A vacancy has arisen for a Service Design & Performance Manager.

Key duties:

Take a lead role in the design of IT services

Translating customer requirements and contractual obligations into a Service Design

Scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into BAU

Conduct Operational Readiness Assessments

Monitor SLA's and OLA's for Technology and report within the Risk framework

Develop Service Improvement Plans in support of Business Lines

Production of a Service Model to support Operational teams in the delivery of IT services

Champions service management and associated processes

Ensure service standards and targets are reflective of the EMEA IT and business needs

Support the vendor selection process

Ensure that all regulatory requirements are fully complied with, including SOX, FFIEC assessments and cyber risks

Skills needed:

Experience in a Lead Service Design role

Extensive experience within large scale financial services experience. Banking / Financial Markets

Internal Service Design ideally, rather than delivering in from a Service Provider.

Experience of working with Legal, Compliance and Risk functions.

Able to demonstrate a broad technical understanding of the infrastructure stack (for example: networking, voice, storage, virtualization, compute platforms [server and desk...

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