Customer Support Analyst Clinical Trials

Other

03/08/2020

Customer Support Analyst Clinical Trials

Customer Support Analyst Clinical Trials.

Our global, award winning client provides develops industry leading RTSM solutions for the clinical research industry. Providing employees with a fantastic culture and an innovative environment, they are truly an employer of choice.

THE PERSON:

You will be responsible for providing support to customers (sponsors) involved in clinical research after the study is deployed to production.

KEY RESPONSIBILITIES:

• Receive sponsor emails for troubleshooting and assistance

• Responsible for operational monitoring of studies in production

• Main sponsor contact post Go-Live

• Provide QC and Validation assistance where needed

• Produce study-specific status reports as requested

• Provide data status updates and resolving data issues

• Support data management activities for multiple study protocols

• Escalate issues appropriately

• Participate in client meetings, as required

• Ability to identify and solve technical problems independently

• Manage client open requests, and communicate status with all interested parties

REQUIREMENTS:

• The position requires data management experience in clinical trial support or equivalent.

• Experienced in customer service, troubleshooting, issue management, and problem resolution.

• Possess excellent interpersonal skills and integrity, superb attention to detail, motivation to work/learn independently and the ability to work well in a team environment.

Roles are available in Dublin, Amsterdam, and Brussels

  • Employment
    Full-time

pin iconBrussels;Belgium

Hiring company

Next Phase Recruitment

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