Customer Service Manager



Customer Service Manager

Customer Service Manager.

Exciting brand new role working for an online fashion retailer whose success story shows no signs of slowing. To ensure their customer journey is 5 star, they need a focused, energetic and passionate manager who truly believes the customer is king!!

The main responsibilities of the role are:

• Managing a small busy, fast moving team providing excellent customer service by telephone and across social media platforms.

• Motivating and creating a positive, upbeat work culture

• Assess current systems with a view to bringing in new ones

• Have a creative mind to innovate with the customer experience and service offering (chop it, change it, make it great!)

• Recruiting new team members

To be successful you will be:

• A proven CS Manager who has managed an online retail team (this is a must)

• Understand the use of Magento and Google analytics

• Used to juggling various projects

• Passionate about providing great customer service

• Ideally into Fashion

Please note only those candidates with the relevant skill set and experience will be considered.

  • Employment

pin iconManchester

Hiring company

Prestige Recruitment Group

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