Customer Support Officer



Customer Support Officer

Customer Support Officer.

Job DescriptionMitie has a great opportunity for a Relief Security Officer to join the Total Security Management Team. Relief Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns. If you do not hold an SIA licence will provide training and obtain the licence for you. Main Duties * The relief security officer will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers - ensuring ID badges are created, allocated and collected when appropriate. * As the first point of contact for to all customers and clients, the Security Agents must have geographically aware of their local surroundings. * Travel to various corporate client sites to cover sickness, holiday and provide support to the core team when required. * Must be able to man the phones, emails, IT systems, CCTV and Alarms, Doors and Car park if need be. * The relief security officer must spot and stop all suspicious sightings or potential criminal activity and retain full control until the arrival of emergency services. * Report to the Security Operations Manager - they must record, report and escalate all sightings and arrests on a regular basis. Person Specification * The relief security officer will need to be a team player with an enthusiastic attitude. * The relief security officer should be able to work on own initiative. * Corporate Security experience. * Ability to travel to various sites. * Flexible Approach to work to suit the business needs. * Excellent communication skills are required both written and verbal. * It is important the Security Officer is calm under pressure. * Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act. * A Full UK Driving licence is required. It's the little things that count - On top of th...

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