IT Command Centre Analyst - 2nd Line Support



IT Command Centre Analyst - 2nd Line Support

IT Command Centre Analyst - 2nd Line Support.

We're supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19.

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

As a result, we're currently only recruiting for essential roles during this time.

All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

It's important to note that most of our sites are now closed and employees are working remotely where they can.

Where offices are required to stay open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time.

We also have clear policies on business travel and continuity.

The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our employees and customers safe during this time.

Job title: IT Command Centre Analyst - 2nd Line Support Job Description: As an IT Command Centre Analyst - 2nd Line technical support you will help our customers build safer society.

You will be an experienced technical support analyst and a clear and effective communicator with drive and integrity, specialising in infrastructure and monitoring technologies.

You will perform a vital role monitoring core systems and the monitoring toolset to ensure capacity, performance and availability targets are met and maintained.

Acting as a point of escalation for first line agents and responsible for resolution of incidents and requests.

You will be used to working in a team of first/second line Servicedesk analysts, in different locations and with differing shifts, to deliver a superb IT service to stringent contractual requirements in a regulated and challenging business environment.

​ Location: Manchester 24/7 Shi...

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