Customer & Router Support Co-ordinator.
Job DescriptionOur client, a highly successful technology organisation based near Marlow and Maidenhead has a fantastic opportunity for a Customer & Router Support Co-ordinator to join their friendly Service Department. The role is responsible for processing hardware orders and supporting second line customer queries relating to hardware. In a massively growing part of the company this role will be key to achieving the demand for hardware. In addition to this supporting dispatch of orders where required (please note the position consists of occasional physical requirements - moderate lifting & carrying.) Our client offers a fantastic working environment, free parking, restaurant and gym onside plus an excellent starting salary of £22k plus up to £1k bonus and benefits. A technical aptitude and the ability to pick up technical jargon would be highly useful in this role. Responsibilities and Duties * Manage and complete outstanding cases within SLA timescales * Monitor queue on ticketing system for outstanding order requests to be processed * Prioritise workload for urgent requests * Raise customer orders using Sage system * Use order summary provided to determine product requirements per order * Configure hardware orders to customers requirements * Package all orders accordingly whilst adhering to bespoke dispatch requirements. * Processing shipments to meet daily collection deadlines * Performing checks on processed orders to ensure dispatch is accurate * Keep customers updated regarding shipment date and method, current status and answering questions relating to pending/completed orders. * Working within the Service Desk Team to support second line hardware queries * Inbound/Outbound calls and email Skills & Qualifications * Excellent attention to detail * Must have the ability to work unsupervised and on own initiative * Excellent verbal and written communication skills * Highly organised coupled with the...