Infrastructure Engineer | Circa. 35k | Sheffield
Who are the company:
Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a modern and relaxed working environment, and a friendly, people focused culture.
About the role:
Provide high level technical support services to contract customers, in line with personal skill sets. Resolve call issues in a competent manner, whilst communicating professionally with the customer and other members of the Service Desk and other Professional Services teams. To prioritise, progress and resolve technical queries and service requests assigned to individual in accordance with standard and customer specific service level agreements To be responsible for completing specific technical projects as designated by the Service Management Team e.g. lead Service Transitions To monitor and progress Service Desk queries assigned to other members of the Service Desk team in line with all service level standards. Provide advice to other less experienced team members and coach them in the techniques of problem solving and effective communication To identify, monitor, progress and resolve problem management tickets generated via proactive, event, and incident management. Act as a technical escalation for the Service Desk engineers. Work with Service Manager/Service Desk Manager on escalated issues Provide a knowledgeable technical information service to our internal Service Desk and assist with the completion of technical documentation (service transition, wiki updates, knowledge base, known error database) Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs Change control
Three years minimum experience in a similar role In-depth working knowledge of MS platforms with focus on SCCM, Intune, AD and Windows networking up to ente...