Data Analytics Support

Other

04/08/2020

Data Analytics Support

Data Analytics Support.

Data Analytics Support

Leicester

Permanent

£25,000 - £30,000 (Neg)

Data Analytics Support Analyst needed for a superb permanent career opportunity based in Leicester. Providing 1st/2nd line technical support for Data Analytics software.

A chance to join an established and expanding technology business providing software into the Education sector.

Due to the ongoing Covid-19 crisis this employer will conduct interviews by phone/video-call. There is also scope to work remotely until lock-down restrictions are lifted.

Key skills, experience + duties will include:

• Providing 1st/2nd line technical support to customers on Data Analytics software products remotely by phone/email.

• PowerBI data analytics expertise is preferred and/or experience of similar BI tools (-eg- Tableau, Qlik Sense, QlikView, Cassandra, SSAS, ETL, Rapid Miner, Talend, Pentaho, Hadoop, Knime, Data Wrapper, Domo, etc).

• Proven experience of supporting Schools, Colleges, Academies and Educational establishments is strongly preferred.

• Diagnosing, trouble-shooting and resolving IT incidents + managing customer expectations to agreed SLAs/KPIs.

• Investigating customer incidents + escalating where necessary to 3rd line and third party suppliers.

• Key Tasks: installing software, user training, on-boarding customers, data management + documenting reported issues.

• The Person: analytical, problem-solving, attention to detail, organised, prioritization, collaborative, positive, calm + professional.

• Advantageous experience includes: salesforce.com, CRM software, data analytics, data integrity, dashboards, PowerBI, SQL + relational databases.

  • Employment
    Full-time

pin iconLeicestershire

Hiring company

Syntax Consultancy

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