Contact Centre Representative Jobs in Brighton.
WORKING RECRUITMENT LTD are seeking Contact Centre Representatives to join our Brighton team! You will be responsible for helping customers on the telephone in an INBOUND CUSTOMER SERVICE facility by providing accurate product & service information
• Provide customer service by different channels (telephone, email, website, etc.), while assuring a pleasant & professional customer experience.
• Receives incoming telephone calls & other communications & develops a friendly & professional rapport with customers.
• Answers questions related to customer requests on a timely basis.
• Documents & enters information in company systems.
• Achieves productivity goals such as the number of calls handled each day & average call length, demonstrating ability to adapt & perform during high contact volumes.
• Follows up with customers in connection with advice requests or other inquires.
• Clearly communicates in English (proper diction and grammar)
• Communication ability including active listening & customer service skills
• Proficient interpersonal relations, communicative & sales skills
• Time management and organizational skills to effectively multi-task
• WORKING knowledge of quality Inbound Telephone services, along with the operating policies & procedures that impact quality customer service
• PC skills, including Microsoft Office software
• Basic web navigation skills & experience
Education/Training Degree Education, or equivalent, or higher degree.
Experience A minimum of two (2) years' experience in related positions normally required.
Company Description WORKING RECRUITMENT LTD has earned a reputation for serving the needs of our customers & clients. We employ highly qualified & professional staff & offer a premium recruitment & staffing service designed to meet the needs of the Businesses we repre...
South East;West Sussex;Worthing