Academic Telephone Retentions Counsellor BRIGHTON.
Working Recruitment LTD – BRIGHTON SUSSEX
The Academic Counsellor provides individual telephone retention advice to students in the areas of academic, social, personal, and resource advising. Major responsibilities of the Academic Retentions Counsellor in addition to the academic advising include: being a mentor to students, conduct student assessments, participate in the development, management, and evaluation of retention and student service programs, participate in outreach activities and evaluate student petitions and determine decisions. The Academic Advancement Program provides innovative programs and services to undergraduates from diverse populations who have been historically underserved by higher education.
Demonstrated skills and experience to retain and advise students with professional, academic, and/or personal questions and concerns.
Detailed knowledge of University and College regulations, policies, and procedures.
Telephone Sales experience B2C / B2B.
Skill in working independently and following through on duties with minimal supervision.
Demonstrated skill in problem solving and generating alternatives in order to improve operational processes.
Ability to organise and conduct presentations to provide information and explain policies and procedures over the telephone.
Skill in speaking with persons of various cultural, social economic and educational backgrounds.
Skill in setting priorities to accurately reflect the relative importance of assigned projects and responsibilities.
Ability to establish and promote cooperative working relationships.
Skill in writing grammatically correct, concise, and logical reports, correspondence, and call outcomes.
Skill in using standard office applications (e.g. Microsoft Word and Excel...
South East;West Sussex;Shoreham-by-Sea