Academic Telephone Retentions Counsellor BRIGHTON

Other

28/06/2020

Academic Telephone Retentions Counsellor BRIGHTON

Academic Telephone Retentions Counsellor BRIGHTON.

Working Recruitment LTD – BRIGHTON SUSSEX

The Academic Counsellor provides individual telephone retention advice to students in the areas of academic, social, personal, and resource advising. Major responsibilities of the Academic Retentions Counsellor in addition to the academic advising include: being a mentor to students, conduct student assessments, participate in the development, management, and evaluation of retention and student service programs, participate in outreach activities and evaluate student petitions and determine decisions. The Academic Advancement Program provides innovative programs and services to undergraduates from diverse populations who have been historically underserved by higher education.

Shift Start:

9:00 am

Shift End:

5:30 pm

Required/Preferred

Demonstrated skills and experience to retain and advise students with professional, academic, and/or personal questions and concerns.

Required

Detailed knowledge of University and College regulations, policies, and procedures.

Required

Degree educated.

Required

Telephone Sales experience B2C / B2B.

Required

Skill in working independently and following through on duties with minimal supervision.

Required

Demonstrated skill in problem solving and generating alternatives in order to improve operational processes.

Required

Ability to organise and conduct presentations to provide information and explain policies and procedures over the telephone.

Required

Skill in speaking with persons of various cultural, social economic and educational backgrounds.

Required

Skill in setting priorities to accurately reflect the relative importance of assigned projects and responsibilities.

Required

Ability to establish and promote cooperative working relationships.

Required

Skill in writing grammatically correct, concise, and logical reports, correspondence, and call outcomes.

Required

Skill in using standard office applications (e.g. Microsoft Word and Excel...

  • Employment
    Full-time

pin iconSouth East;West Sussex;Shoreham-by-Sea

Hiring company

Working Recruitment LTD

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