We are looking for an experienced Account Director to provide market leading strategic TFM account management and customer experience. To create, engage and lead high performing teams in growing the business whilst ensuring a safe, compliant, profitable and effective service delivery through operational excellence.
Significant management, leadership and commercial experience at senior level in a large, complex, multi-stakeholder organisation within NHS PFI arena is essential.
To deliver an exemplary customer experience by developing positive and sustainable relationships, understanding and aligning to the customer's insights and values and providing clear and rewarding customer interactions.
To balance service delivery and strategic development, driving continuous improvement to enhance the customer benefit and ultimately retaining the contract through meeting or exceeding performance delivery.
To ensure that all colleagues understand the customer proposition, maintain a positive brand perception and uphold the customer brand, facilitating an environment to work in partnership with the customer.
To provide a balance between achieving the best for the customer and profitability for the contract.
To create a high performance environment aligned to Interserve's culture, values and behaviours, achieving success through motivating and engaging teams, reward and recognition, performance management and talent and succession planning.
To effectively performance manage, clearly defining, assigning and reviewing responsibilities regularly and utilising established processes and procedures.
To nurture talent, establish succession and retention plans and manage people development by providing support, guidance and mentoring.
Promoting a culture of wellbeing, embracing diversity and inclusion and enhancing collaboration and innovation across the business.
Ensuring HR polici...