Deputy Team Leader.
Job DescriptionWe have an exciting opportunity to recruit two Deputy Team Leaders to join our friendly team within the Patient Services Centre at University Hospital Southampton NHS Foundation Trust (UHS). One role is permanent and the other role is fixed term for one year to cover maternity leave. You will create new working relationships in an inclusive, diverse and multicultural environment in line with our Trust values - Patients First, Working Together and Always Improving. ABOUT THE TEAM Patient Services Centre (PSC) staff are hardworking, committed to patient care and often the first point of contact for the patients, they are responsible for: * Making and receiving around 20,000 calls per month from patients. * Booking over 650,000 outpatient appointments each year, covering 50 specialties across the Trust * Managing clinics, rescheduling appointments, cancelling appointments and filling new clinics * Covering reception desks across all of our sites, checking patients in, booking follow up appointments and dealing with queries. * Preparing patient packs for outpatient clinics You will be working alongside the Team Leader heading up either a booking team or reception and prep team for the PSC service, delivering first class customer service to patients. WHAT YOU'LL DO As a Deputy Team Leader you will work closely with the Team Leader, eReferral Lead, Outpatient Coordinator, PSC Administrators, nurses, clinicians and PPCs. * You will deputise for the Team Leader as required on an ad-hoc basis, attending meetings on their behalf and fulfilling the main function of the Team Leader role on a temporary basis. * You will work closely with the Outpatient Coordinator to identify and fully utilise empty clinic slots. * You will provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets. WHAT WE'RE LOOKING FOR We are looking for dynamic and enthusiastic indivi...