Part Time Customer Service Advisor.
Job DescriptionPART-TIME CUSTOMER SERVICE ADVISOR Our Business: Our vision is to be recognised by families and partners as the leading cemetery and ceremonial service provider in the UK, changing the face of the industry in which we operate. We, therefore, promise to provide a personalised service in a unique and caring environment for all our families and we are looking for exceptional people to join our team. Where we are : We have sites all around the UK, but this role is based at Epping Forest Cemeteries and Ceremonial Parks, Kiln Road, North Weald Epping Essex CM16 6AD Our Job Opportunity: It's all about delivering excellent customer service. If you're looking for a role that will offer you variety, the opportunity to meet people, and an amazing location to work in, we've got the job for you. As a Customer Service Advisor in our business you will be involved in delivering the highest standard of customer service, engaging with our families, Funeral Directors and Arrangers, making them feel welcome with your compassion and care. To be part of a successful team in this varied role, you'll need to have: * The highest standard of customer care and the ability to find ways to improve a customer's experience. * The ability to work with a variety of people, Customers, Funeral Directors, Suppliers and our team. * High standards of presentation and an eye for detail when delivering our hospitality. * Genuine enthusiasm, sensitivity and compassion for working with people during a very difficult time. * Constantly striving to achieve targets through effectively solving customer's problems, meeting their needs fully and exceeding their expectations * The ability to record all financial and non-financial information quickly and accurately - right first time * Take responsibility for a number of administration duties including the raising of purchase orders * Ensuring all company procedures regarding H&...