Customer Representative

Office & Admin


Customer Representative

Customer Representative.

About Us: Established in 1880, Provident Financial Group (PFG) is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 Company employing over 3,000 staff throughout the UK and Ireland. Provident delivers non-standard lending through our businesses - Vanquis Bank, Provident Home Credit, Satsuma Loans, Moneybarn and Cheque Exchange. About the Role: This role is 30 hours per week and will be covering the following areas Bangor, Beaumaris, Conwy and LLanrwst. We are looking for someone to join us as a Customer Representative who will be the front face of our organisation, playing a key role in providing a fantastic service to customers remotely and in their homes to assess customers creditworthiness for issuing personal credit and collecting repayments. You will be responsible for delivering fair customer outcomes to new and existing customers using a variety of contact methods to assess creditworthiness for issuing credit, collect repayments both remotely using company devices and occasional face to face visits as instructed by the customer and as directed by the Company on the days / times convenient to the customer. Please note that this role will predominately be home based working, with some requirements to visit customers as and when needed Key Responsibilities include: Ensure customers are contacted in line with expectation of both the customer and the business and interactions are recorded in line with expectations. Responsible for assessing the customer's creditworthiness, including assessing affordability, sustainability and suitability, using company applications. Always doing what's best for our customers whether that's referring any financial difficulties customers may have to Line Managers, identifying any risks or any potential fraud. Representing the Company, embodying our vision of 'Lending a Helping Hand When Others Don't' - whilst ensuring it is the right and f...

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Provident Financial Management Services

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