Alert & Response Technician - Nights.
NIGHTS - Part Time - 27 Hours (3 Nights) Trafford Housing Trust (THT) is an independent housing company providing more than 9,000 quality affordable homes within the Trafford area of Manchester. We are a profit-for-purpose organisation, striving for a society transformed, free from poverty, inequality and injustice. The Alert & Response service, part of our overall Trustcare offering, aims to give customers and their families peace of mind through the knowledge there is always help available at the press of a button. We are looking for a caring and capable individual who has a passion for supporting the most vulnerable in society to join this team. Primary Responsibilities: Monitoring and responding to emergency calls from vulnerable clients across Trafford. Fitting alarm equipment which requires the use of basic DIY skills. Providing help and support to customers and signposting them to relevant support services. Dealing with emergency out of hours repairs calls Updating the CRM system. Monitoring the Trusts CCTV Partnership working with agencies such as the Police and Social Services. Essential Criteria: An awareness of issues and barriers old and vulnerable customers may face. Confidence in using basic DIY skills i.e. using drills. Excellent interpersonal skills with the ability to make our customers to feel at ease. Flexibility and a willingness to work from early morning until late evening on a shift basis. Full clean driving licence What Trafford Housing Trust can offer you Trafford Housing Trust encourages a healthy work/life balance with family friendly policies and we offer an attractive benefits package for employees, as well as a competitive and transparent system of pay and reward. These benefits include: Excellent training and development opportunities Access to the Social Housing Defined Contribution pension scheme Free Trafford Leisure Gym Membership Access to Westfield Health Plan Annual leave allowance of 31...