3rd Line Systems Engineer.
Are you looking for a new exciting opportunity working as a 3rd Line Systems Engineer for a Managed Service Provider to be based near Witney, Oxfordshire? Main Duties of the Role To provide a professional technical advisory, diagnostic and repair support service to the customer within a Service Team, via telephone, email and remote support. To manage all incidents within agreed SLA timescales, escalating where required ensuring that timescales are met. To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring the SMS is kept fully up-to-date with the status of each ongoing problem To operate in according with all processes and procedures and to ensure compliance with the defined security policies regarding access to the System Support area and any supported systems. Occasional requirement to attend off-site data centre(s) to implement / maintain systems Occasional requirement to attend customer sites to assist with technical issues or project work. Your Skills and Experience 5 years experience in IT Support Good working knowledge of MS Office 365 and Microsoft Server Operating Systems VSphere, VCentre and VCloud Director for Service Providers Good working knowledge of: o Veeam and Acronis backup technologies o VLANs and VPN configuration o Server based client services (DHCP, DNS, NPS) o PowerShell scripting o SAN technologies o Server & Infrastructure hardware Desirable VMWare Certifications Experience supporting Fortinet / Cisco firewall solutions Microsoft Certifications Experience supporting Microsoft Azure Good working knowledge of Apple OSX and IOS Experience with Tegile, EqualLogic, or similar storage technology Experience with HP and / or Dell Blade Enclosure hardware configuration and maintenance Good working knowledge of Imaging and Deployment Tools Salary 30,000-45,000 per annum, depending on experience This job was originally posted as www.totaljobs.com/...