Incident Coordinator - Finance/Insurance/End-to-End.
Incident Coordinator VN-15054
Up to £47,000
Hove Company Info
A reputable Insurance and financial Service organisation based in Hove are seeking a talented and delivery focused Incident Coordinators to join their organisation and play a pivotal role in delivering multiple projects major incidents. You need to be passionate about Incident Management, ideally within a regulatory environment. Job Duties
*Responsible for supporting the IT Operations Centre Lead as part of a 24 hrs on call Support Team (1 week in 5), in the delivery of the Operation Centre Services to The Business Customers, providing stability and adherence to agreed service SLAs / KPIs across Service.
*The Incident Coordinator will act as the interface between Vendors during Major Incidents and will have End to end responsibility for the Management, Communication, Escalation, Investigation and Resolution, ensuring Business/Customer updates are timely and of sufficient quality, arranging discussions and updates as required.
*The role will work closely with the Customer Experience team to assist them with timely updates on Incidents for onward communication to the Business Community and will be the primary contact for the Customer Experience team for all follow up Incident questions.
*The Incident Coordinator will also work with Performance Management teams on delivering measurable and demonstrable improved levels of service and improving employee engagement / customer satisfaction.
*Will play an active role contributing to Capacity, Availability, Problem Management, Change & Knowledge Management activities within the team whilst undertaking Continual Service Improvements as a day to day activity.
*Work with Service Desk and Level 2 Incident Management Resolver Team(s) to ensure that Service achieves the defined performance targets.
*This role will work with Problem Management to document post incident recovery steps in order t...